Michael Castillo
Los Angeles,CA
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager/Assistant General Manager
SBE
06.2024 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Facilitated cross-training among staff members to ensure operational continuity and flexibility, improving overall team effectiveness.
Outlet Manager
The Godfrey Hotel
08.2021 - 11.2022
- Perform checkouts for servers and bartenders
- Assisted with implementing bar systems and routines
- Supervised and effectively trained [Number] employees to decrease process lags and boost productivity.
- Answered questions about store policies and addressed customer concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Lead Bartender
The Wayfarer hotel
02.2020 - 08.2021
- Prep large volume cocktail batches
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender/Prep
Guerrilla tacos
09.2019 - 01.2020
- Maintained in depth knowledge of cocktails and food items
- Able to handle high volume drink and food orders
- Maintained a clean, stocked and organized work space
- Prepped a variety of batched cocktails, juices, and syrups
- Weekly deep cleans of bar, prep station and rotation of produce
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Bartender/Inventory/Pouring Bar Back
The Edison Bar
09.2011 - 01.2019
- POS trained handling hundreds of transactions and bank drawer
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Perform checkouts of servers and bartenders to ensure all tabs/receipts are accounted for
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Executed opening and closing bar duties
- Maintained a clean, fully stocked and organized bar, liquor room and back room cooler
- Received all liquor deliveries and Performed monthly inventory duties
- Maintained a clean work environment and section for over 100+ reservations nightly
- Perform other tasks as requested by supervisor or member of the management team
Education
High School Diploma -
Belmont Senior High School
06.2008
Skills
- Food and beverage operations
- Cost control
- Menu development
- Food presentation
- Labor management
- Operations oversight
- ABC standards
- Table management
- Training and onboarding
- Scheduling
- Critical thinking
- Profitability optimization
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Professional Working
Timeline
Food and Beverage Manager/Assistant General Manager
SBE
06.2024 - Current
Outlet Manager
The Godfrey Hotel
08.2021 - 11.2022
Lead Bartender
The Wayfarer hotel
02.2020 - 08.2021
Bartender/Prep
Guerrilla tacos
09.2019 - 01.2020
Bartender/Inventory/Pouring Bar Back
The Edison Bar
09.2011 - 01.2019
High School Diploma -
Belmont Senior High School
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