Michael Castro
San Angelo,TX
Summary
Proven in enhancing client well-being and operational efficiency, my tenure at D&S Residential Services showcases expertise in staff management and medication dispensing. Leveraging skills in relationship building and technical manuals, I've driven significant improvements in service delivery and client satisfaction.
Forklift certified through Reese Albert, Inc.
Overview
8
8
years of professional experience
Work History
Oil and Lube Technician
Reese Albert, Inc
San Angelo
04.2024 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
Direct Support Professional 3
San Angelo State Supported Living Center
Carlsbad, TX
04.2021 - 04.2024
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Supervised daily activities and provided assistance to staff.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
Direct Support Professional Supervisor
D&S Residential Services
San Angelo, TX
04.2020 - 05.2022
- Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use.
- Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Conducted regular performance evaluations for direct support professionals to identify areas of improvement and guide professional development.
- Coordinated transportation services for clients enabling access to various community activities while promoting inclusion opportunities.
- Contributed to the continuous improvement of service delivery by participating in agency initiatives, providing feedback, and implementing best practice strategies.
- Maintained strong relationships with families, providing regular updates on their loved one''s progress and addressing concerns promptly.
- Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
- Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies.
- Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
- Advocated for client needs during service planning meetings, ensuring resources were allocated appropriately to foster growth and development.
- Served as a role model for staff in demonstrating compassionate care practices that prioritize respect for each individual''s dignity and rights.
- Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
- Developed and maintained a constructive partnership with external agencies to support clients'' involvement in recreational, educational, and vocational programs.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
- Ensured compliance with all federal, state, and agency regulations by conducting regular audits of client files and documentation practices.
- Implemented emergency response protocols effectively during crisis situations to protect the safety of both clients and staff members.
- Fostered a positive work environment by supporting team members, recognizing achievements, and addressing conflicts in a timely manner.
- Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Administered medication as directed by physician.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Transported clients to medical and dental appointments to provide support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Supervised daily activities and provided assistance to staff.
- Led patient or group recreational activities for enhanced patient outcomes.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Direct Care Staff
ResCare Residential Services
San Angelo, TX
11.2016 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Administered medication as directed by physician.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Remained alert to problems or health issues of clients and competently responded.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
- Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Provided safe mobility support to help patients move around personal and public spaces.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Kept clients engaged in social networks and communities for personal health and growth.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
- Strengthened relationships with local community organizations, facilitating opportunities for patients to engage in meaningful social interactions and activities.
- Assisted families in navigating resources available for the continued care of their loved ones outside the facility setting.
- Improved communication between staff members by implementing a streamlined system for sharing pertinent information about patient needs and progress.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Actively participated in staff meetings, sharing insights on patient experiences to inform team-wide decision-making processes.
- Promoted a positive environment by engaging patients in recreational activities tailored to their interests and abilities.
- Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
- Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Researched community resources and services to provide accessibility and assistance to clients.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Educated clients and family members on relevant topics to support independent living.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
Education
High School Diploma -
Lake View High School
San Angelo, TX05.2010
Skills
Brake systems
Calibrating systems
Service Scheduling
Technical manuals
Fluid checks
Battery replacements
Oil changes
Brake systems understanding
Forklift safety
Inspection skills
Installing equipment
Safety awareness
Inventory auditing
Tire balancing
Managing parts
Medication dispensing
Inventory and restocking
Healthy meal preparation
Wellness services
Relationship building and retention
Project oversight
Training and mentoring
Staff Management
Timeline
Oil and Lube Technician
Reese Albert, Inc
04.2024 - Current
Direct Support Professional 3
San Angelo State Supported Living Center
04.2021 - 04.2024
Direct Support Professional Supervisor
D&S Residential Services
04.2020 - 05.2022
Direct Care Staff
ResCare Residential Services
11.2016 - 03.2021
High School Diploma -
Lake View High School