Michael Castro
Castle Pines,CO
Summary
Business professional seeking a role at Shotgun Willies as a Floor Manager.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber
Denver, CO
01.2014 - Current
- Excelled as a top performing driver in the Denver Metro Area with a 5.0-star rating with no individual rating below a 5.0 based on the most recent hundred passenger ratings.
- Recognized by Uber for providing exceptional customer service and safety for passengers.
Patient Support Specialist
Zynex Medical
Englewood, CO
10.2024 - 07.2025
- Provided compassionate support to patients navigating healthcare services.
- Answered questions from customers about products, services, billing.
- Handled billing inquiries and processed payments for patient accounts.
Administrative Coordinator
Delta Dental of Colorado
Centennial, CO
11.2023 - 07.2024
- Successfully offered professional first impressions to visitors and team members while providing wise and knowledgeable assistance.
- Oversaw all aspects of facilities. Coordinated maintenance and repair of the office suite by working with outside vendors.
- Wrote original drafts of statement of procedures and job aids.
- Gracefully worked under pressure in a high stress environment by solving problems and implementing analytical thinking.
Customer Service Representative
Delta Dental of Colorado
Centennial, CO
01.2022 - 11.2023
- Handled a high volume of calls from providers from Dental Offices, members and group administrators.
- Exceeded expectations on metrics such as availability, call quality and average handle time.
- Frequently achieved the highest scores possible on quality assurance assessments.
Licensed Medicare Sales Agent
Physicians Mutual
Englewood, CO
03.2021 - 08.2021
- Set and ran appointments to sell Medicare Supplement, Dental and Cancer policies.
- Overcame objections with customers over the phone and in person.
- Provided customer service to clients and assisted them in signing up for Medicare.
Customer Service Representative
Maximus
Glendale, CO
10.2019 - 09.2020
- Assisted consumers to navigate the complex system of Maryland Health Connection through problem solving.
- Took a high volume of calls daily while providing optimal customer service.
- Served the health insurance needs of Maryland residents.
Purchase Consultant
iLendingDIRECT
Englewood, CO
03.2017 - 11.2017
- Acted as a sales consultant to customers purchasing new, used and leased vehicles.
- Evaluated loan applications and documentation by confirming credit worthiness. Completed loan contracts by explaining provisions to applicants, obtaining signatures, and obtaining fees.
- Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Owner & Talent Agent
Castro Talent Agency
Denver, CO
03.2013 - 12.2016
- Excelled in the areas of modeling, marketing and advertising. I was lauded as an innovator and creative entrepreneur.
- Served as the lead sales representative of the agency. Gained new clients and supported existing clients through outbound phone calls, networking, and online marketing.
- Provided leadership and mentoring to agency models in the areas of digital marketing, social media marketing and management, branding, advertising, public relations and business innovation.
Optician
Walmart Health and Wellness Division
Castle Rock, CO
01.2011 - 01.2013
- Placed a high emphasis on sales of optical products and services.
- Marketed, promoted, sold and serviced optical orders and products for one of the largest grossing optical centers in the Denver metro region.
- Processed optical orders, remakes, and received merchandise through Walmart's optical computer programs.
Sales Associate
Cokesbury
Denver, CO
01.2010 - 01.2011
- Part time student job during Ph.D. studies at the University of Denver and Iliff School of Theology.
- Assisted with store administration, sales, and inventory.
- Provided customer service to graduate students, community members, and professionals in Denver.
Senior Associate Pastor
Harbor Trinity Church
Costa Mesa, CA
08.2007 - 08.2009
- Provided counseling and psychological care to church members and members of the community.
- Delivered public lectures, sermons, and served as guest speaker at various churches in Southern California.
- Oversaw and cast vision for adult education ranging from Young Adults to Senior Citizens.
- Envisioned and effectively created humanitarian mission trips to Seattle, Baltimore, and Uganda.
Assistant Pastor
Westside Christian Fellowship
Santa Monica, CA
03.2006 - 07.2007
- Provided counseling to church members with needs in a variety of psychological, physical and spiritual areas.
- Directed small groups and led a young adult group composed predominantly of UCLA PhD students and faculty.
- Oversaw global initiatives, short-term trips, and local outreach.
- Preached numerous sermons and gave lectures on various topics.
Adjunct Professor of Biblical Studies
Biola University
La Mirada, CA
08.2003 - 05.2005
- Taught undergraduate courses in the areas of Biblical Literature, Early Church History and Intercultural Studies.
Education
Master of Divinity (M.Div.)
Biola University
La Mirada, CA05.2003
Bachelor of Arts - Biblical Studies
Biola University
La Mirada, CA05.1999
Certification
- Licensed Insurance Agent-Health and Accident Producer
- July 2020 to December 2023
- I held a Health and Accident Producer's License in the State of Colorado and several other states.
- Auto Vehicle Sales License in Colorado
- March 2017 to March 2018
- I was licensed to sell auto vehicles in the state of Colorado.
Timeline
Patient Support Specialist
Zynex Medical
10.2024 - 07.2025
Administrative Coordinator
Delta Dental of Colorado
11.2023 - 07.2024
Customer Service Representative
Delta Dental of Colorado
01.2022 - 11.2023
Licensed Medicare Sales Agent
Physicians Mutual
03.2021 - 08.2021
Customer Service Representative
Maximus
10.2019 - 09.2020
Purchase Consultant
iLendingDIRECT
03.2017 - 11.2017
Rideshare Driver
Uber
01.2014 - Current
Owner & Talent Agent
Castro Talent Agency
03.2013 - 12.2016
Optician
Walmart Health and Wellness Division
01.2011 - 01.2013
Sales Associate
Cokesbury
01.2010 - 01.2011
Senior Associate Pastor
Harbor Trinity Church
08.2007 - 08.2009
Assistant Pastor
Westside Christian Fellowship
03.2006 - 07.2007
Adjunct Professor of Biblical Studies
Biola University
08.2003 - 05.2005
Master of Divinity (M.Div.)
Biola University
Bachelor of Arts - Biblical Studies
Biola University