Michael Catain
Chanhassen,MN
Summary
Dynamic customer service professional with extensive experience at Sears Mercedes, adept at resolving complex issues and enhancing client satisfaction. Proven problem-solver skilled in call center operations and data entry, consistently improving efficiency and reducing hold times. Recognized for maintaining professionalism under pressure while leading teams to achieve high service standards.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Sears Mercedes
07.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Service Crew Member
Luther Westside Volkswagon
03.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Manager/Restaurant Owner
Tino's / Big Mike's Pizza
03.2015 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree -
Pierce
Woodland Hills, CA05-1978
High School Diploma -
Birmingham High School
Van Nuys, CA06-1974
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Resolving issues
- Call center customer service
- Communicating with clients
- Call center operations
Languages
Spanish
Limited Working
Timeline
Call Center Representative
Sears Mercedes
07.2023 - 05.2024
Service Crew Member
Luther Westside Volkswagon
03.2022 - 05.2023
Manager/Restaurant Owner
Tino's / Big Mike's Pizza
03.2015 - 02.2022
No Degree -
Pierce
High School Diploma -
Birmingham High School
Similar Profiles
Michael WomblesMichael Wombles
Lead Mentor Technician at Sears Home Services, A Division Of The Sears HoldingLead Mentor Technician at Sears Home Services, A Division Of The Sears Holding
L'Teran FisherL'Teran Fisher
Refrigeration Technician at Sears Home Services, A Division Of The Sears HoldingRefrigeration Technician at Sears Home Services, A Division Of The Sears Holding
Roger ImhoffRoger Imhoff
Tech Manager and Field Worker at Sears Home Services, A Division Of The Sears HoldingTech Manager and Field Worker at Sears Home Services, A Division Of The Sears Holding
Joel GotzJoel Gotz
Elementary Music Teacher at Minnetonka Public SchoolsElementary Music Teacher at Minnetonka Public Schools
JoAnn TylerJoAnn Tyler
National & Regional Sales Manager at Holmatro, Inc.National & Regional Sales Manager at Holmatro, Inc.