Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Michael Cates

Marysville,CA

Overview

11
11
years of professional experience

Work History

Landscaper

Hollingshead Landscaping
Marysville, CA
01.2023 - Current
  • Maintained landscape aesthetics by planting flowers, shrubs, and trees.
  • Operated landscaping equipment such as mowers and trimmers efficiently.
  • Assisted in designing outdoor spaces to enhance visual appeal and functionality.
  • Collaborated with team members to complete large-scale landscaping projects.
  • Implemented irrigation systems to ensure proper water distribution for plants.
  • Conducted regular maintenance on tools and equipment for optimal performance.
  • Resolved landscaping issues by diagnosing plant health problems effectively.
  • Cut and trimmed lawns using power mowers and edgers.
  • Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
  • Cleaned up debris after completing jobsite tasks.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Answered customer questions regarding care and general knowledge of landscape.
  • Pruned and trimmed trees and shrubs with shears and pruning saws.
  • Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
  • Ensured proper disposal of all waste generated from job sites.
  • Operated machinery such as bobcats or tractors when necessary.
  • Repaired walkways with pavers or concrete blocks when needed.
  • Performed routine maintenance of irrigation systems including repairs when needed.
  • Inspected property for signs of damage or infestation from pests or weeds.
  • Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
  • Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
  • Trimmed or edged around flower beds, walks, or walls.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.

Rehabilitation Counselor

Joshua House Men Center
Marysville, CA
11.2021 - 01.2023
  • Developed individualized rehabilitation plans for clients facing mental health challenges.
  • Conducted intake assessments to evaluate client needs and goals effectively.
  • Facilitated group therapy sessions to promote peer interaction and recovery strategies.
  • Monitored client progress and adjusted rehabilitation plans as necessary for improvement.
  • Educated clients on coping strategies and resources available in the community.
  • Conducted group therapy sessions and educated patients in topics relevant to individual and family member care.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Managed load of multiple cases on consistent basis.
  • Performed assessments to determine individual limitations and strengths.
  • Prepared patients for self-management and decision-making responsibilities.
  • Created recreational activities tailored specifically for individuals with disabilities in order to enhance quality of life.
  • Assessed patient's physical, psychological, and vocational challenges to develop individualized rehabilitation plans.
  • Provided crisis intervention services when needed by utilizing various therapeutic approaches such as cognitive-behavioral therapy or dialectical behavior therapy.
  • Developed training programs designed to increase independent living skills such as budgeting or cooking classes.
  • Maintained accurate records of client assessments, treatment plans, progress notes, service authorizations according to agency protocols.
  • Monitored client participation in treatment programs while providing ongoing feedback regarding progress towards established objectives.
  • Responded to needs and concerns of residents and visitors.
  • Interviewed, hired and trained employees in various roles.

Furniture Mover

Central Coast Movers
Paso Robles, CA
02.2020 - 08.2021
  • Loaded and unloaded furniture from trucks safely and efficiently.
  • Wrapped and protected items to prevent damage during transport.
  • Assisted customers with furniture placement and setup in their homes.
  • Operated moving equipment such as dollies and lift gates effectively.
  • Collaborated with team members to ensure timely project completion.
  • Communicated with clients to address concerns during the moving process.
  • Maintained cleanliness and organization of moving vehicles and equipment.
  • Disassembled large pieces of furniture prior to transport when necessary.
  • Followed safety procedures to minimize risks during moves.
  • Supported other team members in various tasks related to the job when needed.
  • Assisted customers with loading and unloading furniture from trucks into homes or businesses.
  • Transported furniture between locations using a variety of vehicles including box trucks, flatbeds, and vans.
  • Followed detailed instructions from supervisor regarding specific job tasks for each move.
  • Placed protective covers over carpets, doorways, stairwells, elevators. during move process.
  • Reported any damage caused by moving process immediately to supervisor for resolution.
  • Communicated professionally with customers regarding their needs related to the move process.

Universal Associate

Umpqua Bank
Marysville, CA
10.2014 - 07.2018
  • Assisted customers with account inquiries and banking services.
  • Processed transactions efficiently at the front desk.
  • Educated clients on digital banking tools and services.
  • Collaborated with team members to improve customer experiences.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer issues promptly to enhance satisfaction levels.
  • Supported branch operations by managing inventory and supplies.
  • Participated in training sessions to stay updated on banking policies.
  • Trained new employees on company policies and procedures.
  • Greeted customers upon entering the store with a friendly attitude.
  • Answered phone calls to help customers.
  • Performed daily opening and closing duties such as counting money in the cash drawer, reconciling receipts, and restocking supplies.
  • Organized backroom stock areas to maximize efficiency when stocking shelves or fulfilling orders.
  • Trained new employees on proper use of equipment and general operational procedures.
  • Responsible for adhering to loss prevention standards; monitored suspicious activity within the store premises.
  • Utilized point-of-sale system to process payments using various payment methods including cash, credit cards, gift cards.
  • Executed promotional activities such as setting up displays or handing out flyers.
  • Assisted customers with selecting items and completing purchases in a timely manner.
  • Assisted other team members in locating requested items quickly within the store's inventory system.
  • Processed returns, exchanges, and refunds for customers in accordance with company policy.
  • Helped maintain cleanliness of the store by sweeping floors, cleaning windows, organizing shelves.
  • Balanced drawers at end of shift to ensure accuracy of funds received from sales transactions.
  • Answered phone calls promptly and provided information about products or services offered by the store.
  • Verified that all promotional signage was accurate and up-to-date throughout the store.
  • Operated cash register accurately while ensuring all transactions were completed according to company policies and procedures.
  • Provided excellent customer service by greeting customers, answering questions, and responding to complaints.
  • Ensured safety protocols were followed during each shift; reported any hazards or potential risks immediately.
  • Collaborated with other departments on special projects or initiatives related to improving operations.
  • Resolved customer issues efficiently while maintaining a professional attitude at all times.
  • Participated in weekly meetings with management staff to discuss upcoming promotions or events.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified transaction errors when debits and credits did not balance.
  • Resolved problems or discrepancies concerning customers' accounts.

Education

High School Diploma -

Templeton High School
Templeton, CA
06-2011

Skills

  • Equipment maintenance
  • Landscape design
  • Irrigation systems
  • Power tool operation
  • Plant health diagnosis
  • Outdoor space planning
  • Customer service
  • Financial analysis
  • Problem solving
  • Communication skills
  • Team collaboration
  • Time management
  • Sales techniques
  • Good Telephone Etiquette
  • Supervision and leadership
  • Cultural awareness
  • Organization and time management
  • Record keeping

Affiliations

  • Musician
  • Reader

Languages

English
Professional

References

References available upon request.

Timeline

Landscaper

Hollingshead Landscaping
01.2023 - Current

Rehabilitation Counselor

Joshua House Men Center
11.2021 - 01.2023

Furniture Mover

Central Coast Movers
02.2020 - 08.2021

Universal Associate

Umpqua Bank
10.2014 - 07.2018

High School Diploma -

Templeton High School

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Michael Cates