Michael Catterton
Wheeling
Summary
Results-driven Field Service Technician III with expertise in systems integration and team leadership. Improved operational efficiency by resolving complex technical issues and managing equipment maintenance and logistics. Proven ability to enhance productivity and service levels while effectively managing multiple priorities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Field Service Tech III
DCS
08.2015 - Current
- Troubleshot and identified MRAP IB system faults, conducting diagnostics to isolate failures.
- Installed and deinstalled complete MRAP IB kits or components to ensure operational readiness.
- Performed corrective actions based on technical manuals to restore MRAP IB systems to operational state.
- Guided integration of MRAP IB systems to enhance functionality and reliability.
- Validated MRAP IB kits and maintained ongoing records of validation results.
- Inspected MRAP IB systems according to contractor-developed maintenance plans.
- Extracted faulty components and inserted replacements to ensure functionality.
- Coordinated delivery of components and maintained logs of received, shipped, and installed items for accurate tracking.
Digital Training System Analyst
DOD PEO C3T
11.2011 - 11.2014
- Served as primary contact for C4ISR systems, providing expert guidance to unit, ensuring optimal system functionality and support.
- Assisted the unit in setting up and troubleshooting their JNTC network to allow them to Command and Control the battle.
- Supported 3BCT 101st Airborne Division in establishing Tactical Operations Center (TOC) in forward deployed environment, enhancing command and control capabilities.
- Facilitated support for multiple brigades during fielding SOsi training and CTC rotation of CS 13/14.
- Provides senior level technical support for customer/company network systems.
- Performs complex systems installations and maintenance, tests, repairs and troubleshoots network equipment problems.
- Guided less experienced site/field engineering technicians and led technical operations in absence of formal lead or supervisor.
- Performs work, which involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements.
Field Engineer, SR
Mantech
03.2010 - 11.2011
- Executed complex systems installations and maintenance, testing, repairing, and troubleshooting network equipment to maintain functionality.
- Delivered senior-level technical support for customer and company network systems to ensure operational reliability.
- Served as the single point of contact for all C4ISR systems, providing comprehensive guidance and support to the unit.
- Supported the unit in establishing and resolving issues with the JNTC network to enhance their command and control capabilities in battle.
- Provides guidance and direction to less experienced site/field engineering technicians, serves as lead technician in the absence of a formal lead or supervisor.
- Performs work, which involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements.
- Supported 2BCT 101st Airborne Division by facilitating the setup of a new tactical operations center to enhance operational efficiency.
FSE
Lockheed Martian
09.2004 - 03.2010
- Strategically support the 101st Air Assault Division as the onsite Tactical Battle Command Support Assistant Team Leader with responsibility for the full spectrum of IT support functions; seamlessly manage a complex daily workload with responsibility for managing the deployment and implementation of new software and systems, optimizing technical and operational performance.
- Led and directed staff in execution of daily roles while fostering a cooperative team environment to achieve common goals.
- Remain current on all new technologies and monitor the launch and availability of new and current software versions, moving swiftly to implement new technology that supports daily operations.
- Collaborate closely with the unit leadership team to configure all systems in a timely and effective manner, successfully supporting military exercises and real world missions.
- Leverage proven analytical talents and technical abilities to provide superior levels of technical support, resolving complex technical problems efficiently and accurately.
- Developed and delivered training programs for military personnel on software systems at user, advanced user, and system administrator levels, ensuring effective knowledge transfer.
- Maintain more than 100 computers, located across 200 miles and 3 servers, ensuring the highest levels of usability and functionality, in support of mission guidelines and military objectives.
- Utilize solid critical thinking skills to develop and implement test procedures and debugging programs and perform preventative and corrective maintenance of all IT and technical equipment.
- Provided helpdesk and technical support to military personnel, utilizing strong interpersonal skills to resolve issues while maintaining positive relationships.
- Worked helpdesk operations in both Iraq and Afghanistan, supporting Maneuver Control System, Command Post of the Future, and Battle Command and Control Servers (AD, MS Exchange, Portal, MS SQL, MS Server 2003).
- Provide classroom instructions to the Army on Maneuver Control System, Command Post of the Future and Battle command and Control Servers Server (AD, MS Exchange, Portal, MS SQL, MS Server 2003).
Sergeant
US Army
02.1998 - 08.2004
- Dedicated seven years in military service, including three with infantry unit and four in IT roles.
Achieved recognition and commendations for exceptional leadership skills.
Demonstrated capacity to excel in positions exceeding rank and experience levels. - Managed allocation, implementation, and utilization of administrative, field, technology, training, and logistics operations globally, collaborating with team members to achieve operational goals.
- Utilized strong management talents and leadership abilities to develop and implement processes and systems that improved efficiency, productivity, quality, and service levels.
- Developed and implemented comprehensive on-the-job training for personnel on various U.S. Army software programs and systems, ensuring adherence to military policies and procedures.
- Developed and displayed an in-depth technical knowledge of the Army Tactical Command and Control Systems, demonstrating an innate ability to resolve complex problems swiftly and decisively.
Education
High School -
Wheeling Park High School
Wheeling, WV05-1997
Skills
- Equipment maintenance
- Preventive maintenance
- System troubleshooting
- Diagnostic testing
- Systems integration
- Technical documentation
- Inventory management
- Problem solving
- Critical thinking
- Team leadership
- Customer relationship management
- Multiple priorities management
Security Clearance
Uncleared
Overview
I have over 20 years of experience working with C4ISR system for the military. I was in the Army for 7 years working for Division G3. Responsibilities included everything from make sure that all equipment was mission capable to running the Division Main doing combat operations. When I left the military, I started working for PM Tactical Battle Command, then moved onto working as a Digital System Engineer. Currently I am a Resident Integrated Bridge FSR for 2-101 at Ft Campbell proving support for 27 NextGen vehicles. I work closely with the customer to make sure they understand how the systems works, how to operate the KLV's, and I make sure that all IB system are fully functional at all time. If there are any issues I make sure to fix them a timely fashion, to allow the unit to complete any kind of mission they might have. I have help the unit prepare for multiple, COMEX, VALEX, CPX, JRTC, and real world missions. I have built a great repour with not only the costumer, but also other FSR's. The customer is always seeking my advice and guidance on other component on the KLV's. My abilities to learn and adapt on the fly has made me a valuable asset to the customer and DCS.
Personal Information
Title: Field Service Technician IV
Certification
CompTIA A+
Professional Association
Letter Of Appreciation
Last Modified On
04/24/25
Timeline
Field Service Tech III
DCS
08.2015 - Current
Digital Training System Analyst
DOD PEO C3T
11.2011 - 11.2014
Field Engineer, SR
Mantech
03.2010 - 11.2011
FSE
Lockheed Martian
09.2004 - 03.2010
Sergeant
US Army
02.1998 - 08.2004
High School -
Wheeling Park High School