Michael Cavallo
1022 Toltec Trl, Georgetown,TX
Summary
Service Oriented; results focused; organized; recognized strengths in communication, problem-solving, client satisfaction and retention. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Liaison Officer
Suburban Adult Services Inc.
2010.04 - 2024.02
- Coordinated and executed all medical appointments for 15 residents
- Assisted with treatment plans for residents in consultation with other professionals
- Maintained resident records and monitored progress
- Served as liaison between medical professionals and family members when discussing treatment options for disabled individuals
House Supervisor/Office Manager
Suburban Adult Services Inc.
2010.04 - 2024.02
- Directly responsible for 8 residents and 10 employees
- Managed all administrative duties including staff schedules, time off requests, assigning and coordinating staff duties
- Oversaw and coordinated between staff and agency maintenance crews to ensure health and safety codes were met
- Maintained billing sheets, spending reports, and other daily reports
- Demonstrated expertise in managing high-pressure situations by responding quickly and effectively
- Promoted safety awareness among employees by implementing appropriate protocols and guidelines
- Resolved conflicts among staff members in timely fashion while maintaining professional demeanor
Habilitation Specialist
Suburban Adult Services Inc.
2010.04 - 2024.02
- Collaborated with interdisciplinary teams to assess client needs and develop comprehensive care plans for 8 individuals
- Wrote case notes and documented incidents involving clients
- Assisted clients in achieving personal goals by providing guidance, encouragement, and skill-building opportunities
- Provided personalized support for clients with disabilities, promoting self-advocacy and community integration
Home Inspector
Cavallo Home Inspections - Self Employed
2017.01 - 2020.03
- Visually inspected home systems for safety hazards through diligent inspection of electrical systems, plumbing, and structural components
- Created written reports on safety and condition of each component
- Assisted homeowners in prioritizing repairs by providing clear recommendations based on severity and urgency
- Increased efficiency by staying current on industry best practices and relevant building codes
- Provided peace of mind to prospective buyers with prompt delivery of detailed reports outlining any areas of concern or required repairs for safe living environment
Restaurant Manager
Taste Bistro
2007.04 - 2010.04
- Managed daily operations to ensure high level efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers using feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Conflict resolution
- Assisted in company policy development and creation of new menu ideas
Certified Personal Trainer
Impel Fitness - Self Employed
2001.01 - 2010.04
- Managed 15+ concurrent client accounts
- Developed individualized fitness and nutrition plans based on client needs
- Maintained accurate client records regarding progress and attendance
- Assisted in marketing activities such as hosting events or conducting health screenings at local stores or businesses
- Responded promptly to inquiries from prospective customers via telephone or email
Education
Bachelor of Science - Dietetics
SUNY Buffalo State
Buffalo, NYSkills
- Customer Service
- Time Management
- Conflict Resolution
- Problem Solving
- Verbal & Written Communication
- Positive Attitude
Certification
- Licensed Home Inspector - Dept of State NY 2017
- ASCP Certified Phlebotomy Technician - Trocaire College 2014
- Certified Personal Training - IFPA 2001
Timeline
Home Inspector
Cavallo Home Inspections - Self Employed
2017.01 - 2020.03
Medical Liaison Officer
Suburban Adult Services Inc.
2010.04 - 2024.02
House Supervisor/Office Manager
Suburban Adult Services Inc.
2010.04 - 2024.02
Habilitation Specialist
Suburban Adult Services Inc.
2010.04 - 2024.02
Restaurant Manager
Taste Bistro
2007.04 - 2010.04
Certified Personal Trainer
Impel Fitness - Self Employed
2001.01 - 2010.04
Bachelor of Science - Dietetics
SUNY Buffalo State
- Licensed Home Inspector - Dept of State NY 2017
- ASCP Certified Phlebotomy Technician - Trocaire College 2014
- Certified Personal Training - IFPA 2001
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