Michael Cawley

Objective: build a new product to improve the automation of royalty processing for national music societies

• Led the development of a new module within a SaaS system for music societies, for processing up to €207 million in music royalties in 2023
• Worked with internal and client experts in the UK and the Netherlands to identify mission-critical requirements and agree the minimum viable product with the client programme lead
• Prototyped wireframes and user flows in Lucidchart and Figma
• Worked with designers, front and back end developers, technical architects, and end users to shape the product
• Led agile ceremonies for refinement, sprint planning and delivery
• Collaborated successfully across multiple borders and time zones: UK, Lithuania, Brazil, Netherlands
• Created, refined, and maintained requirements, epics and user stories in JIRA and Confluence.

Objective: build a song-writing app for music creators

• Drove the delivery of new product features from inception to implementation
• Led prototyping and refinement sessions with designers, engineers, architects, and users
• Gathered and organized user feedback on prototypes and potential new features
• Managed multiple concurrent deliveries and competing priorities within an agile framework
• Collaborated successfully across multiple borders and time zones: UK, Sweden, Lithuania, Brazil, US

Objective: develop and launch the UK NHS COVID Pass (proof of vaccination for travel)

• Led the business analyst work-stream for the UK NHS COVID Pass (proof of vaccination for travel)
• Managed a team of business analysts, ensuring consistency and quality of output
• Collaborated with technical, policy, medical, and other experts to shape a prototype and minimum viable product
• Took on product owner responsibilities: led sprint ceremonies and refinement, created and maintained epics and user stories in JIRA, supported development squads and test teams
• Increased user base of the NHS App from 4 million to more than 25 million during the COVID-19 pandemic
• Successfully delivered key functionality to align with the UK Government's public COVID-19 milestones.

Objective: implement a new global finance system (Oracle Fusion) and enable ring-fenced banking

• Managed cross-border data transfer and sharing compliance for the program: international deployments of Oracle Fusion and Tradeshift modules into Switzerland, Hong Kong, Malta, USA, Canada, France.

Objective: client data quality reporting and remediation in commercial and global banking

• Defined and documented the requirements for the implementation of a new global client data quality dashboard, to monitor data quality across 60+ countries (KYC and sanctions screening)
• Oversaw the data quality remediation of multiple global regions to meet regulatory requirements.

Objective: remediate Payment Protection Insurance (PPI) compensation cases where errors had been identified

• Defined and documented the approach for processing four key PPI remediation populations (circa 683,000 cases)
• Provided detailed analyses and synopses of the remediation populations to senior programme management.

Objective: design and implement a new payment process for Payment Protection Insurance (PPI) compensation cases

• Designed and documented the target operating model and to-be process for a new complaints payment system
• Worked with key stakeholders included IT, Business Change, Risk, Reconciliations, and operational experts to support a successful go-live across multiple sites with different requirements.

Objective: produce end-to-end process maps, gap analysis, and risk assessments for corporate banking products

• Defined and populated business process mapping templates for four major corporate banking product areas, to provide a foundation for periodic risk and control assessments.

Objective: regulatory compliance assessment – document critical processes and third party dependencies

• Documented the end to end operation of four critical banking processes for the New Zealand Reserve Bank (regulator) as part of a major compliance programme.

Objective: research, define, and document retail banking business continuity requirements

• Defined the bank’s minimum requirements for continued operations in the event of a disruption or disaster, in order to assess the feasibility of establishing a business continuity/disaster recovery site for the bank.

Objective: define, develop, and implement a new internet banking portal

• Owned and managed the business analysis work-stream for the design, development, and implementation of a new business internet banking portal
• Defined and managed the requirements for discrete functional areas of a new personal internet banking portal.