Michael C. Butler

• Handled 50–70+ inbound and outbound calls daily, collecting data, providing pricing, scheduling jobs, and following up with clients.
• Performed data entry, scheduling, and other administrative tasks with accuracy and efficiency.
• Consistently achieved and surpassed sales and revenue targets, generating record sales and opportunities.
• Delivered excellent customer service while upholding company standards.
• Utilized CRM software proficiently to manage client interactions and records.

Key Skills

• Strong communication (verbal & written)
• Critical thinking & problem-solving
• Time management & efficiency
• Self-motivated with a strong sense of responsibility
• Proficient in CRM software

• Hired to improve efficiency, profitability, and overall guest experience.
• Developed and implemented a new cocktail menu and established proper standards of practice.
• Trained and mentored bartenders on company policies, drink preparation, and customer service best practices to ensure consistent team performance.
• Maintained detailed inventory records and communicated ordering needs for liquor, beer, wine, and supplies.
• Resolved customer complaints promptly and professionally, ensuring positive guest experiences and repeat business.

Key Skills

• Leadership & staff training
• Inventory management & cost control
• Menu development & quality standards
• Conflict resolution & customer service excellence
• Efficiency & profitability improvement

• Delivered high-level hospitality services in a private club setting, supporting a full-service restaurant, multiple lounge bars, and private dining rooms.
• Assisted in the coordination and execution of special events and activities to enhance the member experience.
• Ensured professional, attentive, and personalized service to meet the expectations of an exclusive clientele.
• Maintained knowledge of menus, beverages, and club standards to consistently provide excellent service.

Key Skills

• High-end hospitality & guest relations
• Event & activity support
• Food & beverage service expertise
• Attention to detail & service consistency
• Strong communication & teamwork

• Assisted with the grand opening by helping establish the food and beverage program.
• Delivered a welcoming guest experience while maintaining daily quality standards.

Key Skills

• Food & beverage operations
• Guest experience & hospitality
• Quality assurance
• Team support

• Supervised large-scale evening receptions, dinner service, and bar operations.
• Assisted with inventory management, product ordering, and staff scheduling.

Key Skills

• Event & service supervision
• Inventory & ordering
• Staff scheduling & coordination
• Food & beverage service

• Oversaw daily operations of a high-end steakhouse with an extensive wine list.
• Managed inventory, ordering, and staff scheduling.

Key Skills

• Restaurant operations management
• Inventory & cost control
• Scheduling & staff coordination
• Fine dining & wine service