Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ceja

Gallup,NM

Summary

Recognized for exceptional communication and organizational skills, effectively coordinating resources to enhance service delivery. Committed to fostering teamwork and ensuring compliance, while consistently achieving high client satisfaction through tailored support and efficient operations.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

6
6
years of professional experience

Work History

Employer Of Relations

Self-Direct Choices/ Mi Via
07.2023 - Current
  • A common law employer for service providers interacting with fiscal management personnel and excelling in extensive duties.
  • Sourcing qualified employees, ensuring compliance with Mi Via program credentialing and
    qualifications, and providing consistent oversight through the state-managed FOCoSonline system.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Managing services and advocating for Medicaid
    waiver clients in the greater Gallup region.
  • Crucial in ensuring the timely and appropriate delivery of
    necessary services to ensure compliance and efficient use of resources.
  • Working with client to be self-sufficient.


Family Assistance Analyst

Healthcare Authority
11.2024 - 02.2025
  • Analyzed client needs to provide tailored family assistance services.
  • Coordinated with healthcare providers to streamline case management processes.
  • Assisted in reviewing and processing applications for assistance programs.
  • Documented client interactions to ensure accurate record-keeping and reporting.
  • Promoted a supportive environment through empathy and understanding in all communications with families.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted clients in navigating social services and resources for improved support outcomes.
  • Evaluated client needs through assessments to develop tailored service plans.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Managed daily operations of front desk to ensure smooth check-ins.

Detailer Manager

Amigos Crysler Dodge Jeep & Ram
06.2023 - 05.2024
  • Managed daily operations and workflow of detailing team to ensure efficient service delivery.
  • Trained new staff on detailing techniques and equipment usage to enhance productivity.
  • Oversaw quality control processes, ensuring high standards in vehicle detailing outcomes.
  • Coordinated scheduling and resource allocation for detailing projects to meet customer demands.
  • Implemented inventory management systems to track supplies and reduce wastage effectively.
  • Resolved customer inquiries and complaints, improving overall satisfaction with services provided.
  • Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
  • Parked and retrieved vehicles efficiently, ensuring optimal use of parking spaces.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Moved sold vehicles to maximize use of space and keep lot in order.
  • Assisted sales team in meeting sales goals by promptly preparing vehicles for test drives and final delivery.

Store Key Holder

FYE
04.2019 - 03.2023
  • Supervised daily store operations to ensure compliance with company standards.
  • Trained and mentored junior staff on customer service best practices.
  • Managed inventory control processes, reducing stock discrepancies effectively.
  • Conducted cash handling procedures, ensuring accuracy in transactions.
  • Implemented loss prevention measures, contributing to improved store security protocols.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Performed opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Education

Associate of Arts - Liberal Arts

University Of New Mexico
705 Gurley Ave, Gallup, NM 87301
05-2019

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Dependable and responsible
  • Computer skills
  • Organization and time management

Timeline

Family Assistance Analyst

Healthcare Authority
11.2024 - 02.2025

Employer Of Relations

Self-Direct Choices/ Mi Via
07.2023 - Current

Detailer Manager

Amigos Crysler Dodge Jeep & Ram
06.2023 - 05.2024

Store Key Holder

FYE
04.2019 - 03.2023

Associate of Arts - Liberal Arts

University Of New Mexico

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