Michael Cerreta
Scottsdale,AZ
Summary
Dynamic leader with a proven track record at Kiddie Academy North Phoenix, adept in financial oversight and team building. Excelled in enhancing operational efficiency and employee performance, demonstrating exceptional administrative support and staff development skills. Achieved significant improvements in customer satisfaction and sales revenue, embodying a confident approach to problem-solving and team leadership.
Overview
23
23
years of professional experience
Work History
Administrator/Human Resources Manager
Kiddie Acadmey North Phoenix
Glendale, Arizona
07.2019 - Current
- Answered incoming calls and responded to customer inquiries.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Assisted with budget preparation by collecting financial data from departments heads.
- Responded promptly to customer complaints in a professional manner.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
Finance Manager
Courtesy Volvo
Scottsdale, AZ
06.2018 - 07.2019
- Developed relationships with customers by providing excellent customer service.
- Resolved customer complaints promptly and effectively.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Established monthly sales objectives by creating effective sales plans and quotas.
General Sales Manager/Assistant Manager/Sales Associate
Van Chevrolet Buick GMC
Scottsdale, AZ
02.2003 - 06.2018
- Developed and implemented strategies to increase sales revenue.
- Monitored customer satisfaction levels and took corrective action when needed.
- Collaborated with marketing team to develop promotional campaigns.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Managed staff of 30 sales representatives, providing guidance and support as needed.
- Conducted regular training sessions for new sales personnel.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Maintained accurate records of all transactions in the company's CRM system.
- Resolved customer complaints in a timely manner.
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Managed, hired, and trained high-performing sales team.
- Followed up with existing customers to generate new prospective buyers through referrals.
Education
High School Diploma -
Horizon High School
Scottsdale, AZ05-2003
Skills
- New Hire Onboarding
- Supplies Ordering
- Employee Supervision
- Schedule Coordination
- Customer Service
- Expense Monitoring
- Staff Management
- Financial Oversight
- Operations Management
- Expense Reporting
- Team Building and Leadership
- Administrative Support
- Resource optimization
- Timesheet Processing
- Program Oversight
- New Hire Training
- Staff Development
Timeline
Administrator/Human Resources Manager
Kiddie Acadmey North Phoenix
07.2019 - Current
Finance Manager
Courtesy Volvo
06.2018 - 07.2019
General Sales Manager/Assistant Manager/Sales Associate
Van Chevrolet Buick GMC
02.2003 - 06.2018
High School Diploma -
Horizon High School
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