Michael Cespedes
Chambersburg,PA
Summary
Hobbies and Interests:
- Digital Media Management: Founder and content creator of a dedicated fitness and training page on Instagram. https://www.instagram.com/michaelc.fit/
- Digital Fluency: Utilize digital platforms to share fitness mechanics, workout regimens, and motivational content.
- Personal Fitness Training.
- Self-improvement
Overview
1
1
year of professional experience
Work History
Landscaper
|
Chambersburg, Pennsylvania
06.2026 - 09.2026
- Strategic HOA Endorsement:Handpicked by existing clients for exclusive recommendation to the HOA President, securing placement as a preferred neighborhood vendor over established competitors based entirely on superior service reputation.
- Flawless Client Retention:Maintained a 100% repeat-service rate with every single homeowner returning for additional work
- Organic Growth: Expanded the entire client footprint purely through organic word-of-mouth and direct customer referrals.
- Answer Customer Questions: Responded thoroughly to all inquiries, meeting clients exactly where they were at to guarantee an outstanding customer experience.
- Grew an independent local landscaping service to over 10 repeated customers, starting initially with just a single neighborhood house.
Assistant Manager
McDonald's
Bel Air, Maryland
06.2025 - 12.2025
- Customer Feedback Strategy: Boosted total completed customer satisfaction surveys by 17% during my assistant management time.
- Understanding Customer Needs: Stepped in personally to handle and de-escalate 3 to 4 dissatisfied customers every day. By listening, understanding, de-escalating, and resolving. Making sure they left with a smile on their face.
- High-Volume Store Oversight: Successfully managed customer service operations for a high-traffic branch serving 900+ customers per day.
- Exceptional cash handling experience with no revenue lost.
Education
Associate of Science - Business Administration
Harford Community College
Bel Air, MD05-2026
Skills
- Bilingual fluency in English and Spanish
- Customer service
- Client relationship management
- Team building and collaboration
- Problem resolution
- Project management
- Effective communication
- Time management
- Data analysis
- Physically fit
Timeline
Landscaper
|
06.2026 - 09.2026
Assistant Manager
McDonald's
06.2025 - 12.2025
Associate of Science - Business Administration
Harford Community College