Michael Chance

• Work with the Director of Academic Center for Excellent Student Support (ACESS) in the day to day functioning of the academic support center in the areas of supervision, scheduling, tutors' timesheet processing and other middle management duties.
• Lead by example in the area of middle management: develop and supervise high-performing cadre of tutors through mentorship, guidance, and dedication to our student population.
• Enhance team collaboration through regular communication, goal setting, and performance evaluations.
• Work closely with organizational leadership to guide operational strategy.
• Establish a culture of continuous improvement fostering open communication channels and empowering employees to voice their ideas.

Learning Center Director: Medgar Ever College, CUNY

September '01 to December 2023

• Manage and supervise the day to day running of the Learning Center. Cultivate a positive work environment that fostered employee engagement, student success, increased retention rates, and boosted overall team and students' morale.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Established strong relationships with key clients by providing exceptional customer service, contributing to increased student retention rates.
• Coordinator of the Post Secondary Readiness Center (PSRC) Reading and Writing Lab, Medgar Evers College, CUNY. Sept. '99 to Sept. '01.
• Supervise instruction for over 40 remedial and developmental classes per semester. Train tutors; assist with the development of curriculum; prepare academic support material; prepare PSRC budget. Represent MEC at Writing Center Organizations meetings and conferences.

Coordinator of the English Studies Center. Medgar Evers College, CUNY, Department of Language, Literature, Communication and Philosophy. Sept. '95 to Sept. '99.

• Supervise over 25 tutors and teacher assistants in Writing and Reading Lab classes. Prepare reading and writing lab materials, train tutors, prepare budget, process time sheets. Represent MEC at Writing Center organizations meetings and conferences.

• Managed budgetary planning and allocation process effectively, optimizing financial resources for maximum impact on student achievement.
• Oversaw the recruitment, hiring, training, and evaluation of high-quality teacher assistants, tutors and staff for Differently Abled students, committed to student success.
• Established a safe space for students by enforcing strict safety protocols throughout our academic support areas; maintained compliance with all relevant regulations.
• Noted and used best practices, enhancing instructional quality throughout the learning center.

• Evaluated student performance through exams, papers, and participation to monitor progress and provide constructive feedback.
• Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
• Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
• Organized, prepared, and revised [Type] course material and applied technological options for online and course-related software.

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Lead Instructor of Reading and Writing Workshops for multiple repeating reading and writing students.
• Train tutors and college assistants
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
• Improved students' written and verbal English skills through personalized learning programs.
• Taught students study techniques and strategies for succeeding on grammar and composition tests.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.