Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Chandler

Michael Chandler

South Portland,ME

Summary

Detail-oriented individual with extensive experience in library services, bookstore operations, and technical writing. Proven track record of over 20 years in customer service, technical support, and inventory management roles. Adept at managing multiple tasks efficiently and delivering exceptional service to diverse clientele.

Overview

9
9
years of professional experience

Work History

Overnight Stocker

Kroger's Grocery
12.2023 - 12.2025
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Library Associate II

Library Systems & Services
09.2022 - 04.2023
  • Assist patrons with locating library materials utilizing digital reference systems and computer use facilitation to ensure informed patrons, aiding retention
  • Handle library operating times and operational effectiveness through cash handling and daily financial reporting which warrant a decrease in financial loss
  • Follow all legal and policy requirements related to patron privacy and custodianship of patron records to maintain security standards

Technical Writer

DPC INC
06.2022 - 09.2022
  • Create user manuals for website operations, catering to a wide user base across the United States leading to a 60% drop in support calls
  • Analyze information by collaborating with developers and end users to determine the most effective and user-friendly approach for presenting content
  • Demonstrate strong writing, editing, and proofreading abilities to produce engaging and flawless documentation

Bookstore Assistant

Book Traders
01.2017 - 03.2020
  • Provide general bookstore duties by operating a cash register and/or computer, maintaining store cleanliness and organization resulting in increased patron satisfaction
  • Perform a variety of customer service-related duties including assisting customers with purchases, product information, returns/exchanges to develop strong customer relationships and establish repeat visits
  • Perform inventory management through Review of inventory, receiving, unpacking, and shelving new book arrivals to facilitate reliable availability of customer requests

Education

Master of Information - Library and Information Science

Rutgers University
New Brunswick, NJ
01-2025

Bachelor of Arts - English

University of Memphis
Memphis, TN
05-2022

Skills

  • Operational management
  • Data organization
  • Patron Liaison and Facilitation
  • Proficient in computer applications
  • Interpersonal Communication
  • Cataloging and Metadata
  • Customer engagement

Timeline

Overnight Stocker

Kroger's Grocery
12.2023 - 12.2025

Library Associate II

Library Systems & Services
09.2022 - 04.2023

Technical Writer

DPC INC
06.2022 - 09.2022

Bookstore Assistant

Book Traders
01.2017 - 03.2020

Master of Information - Library and Information Science

Rutgers University

Bachelor of Arts - English

University of Memphis
Michael Chandler