Michael Chaney
Cincinnati,OH
Summary
Motivated business professional bringing 18 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
Retail Refrigeration Sales
03.2025 - Current
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Delivered engaging product demonstrations that illustrated features and benefits tailored to individual customer interests.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Behavior Health Technician
Legacy Healing Cener Ohio
06.2024 - 02.2025
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavior Health Technicians, sharing knowledge and expertise while ensuring adherence to established protocols and procedures.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Desk Manager
Prospect House
01.2023 - 05.2024
- Improved team morale by creating positive work environment through open communication and regular feedback sessions.
- Maintained high levels of cleanliness and organization throughout reception area to create welcoming atmosphere for guests.
- Streamlined administrative tasks such as inventory management, ordering supplies, and maintaining office equipment to support day-to-day operations effectively.
- Attended staff meetings and brought issues to attention of upper management.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Owner Operator
Chaney's Painting And Restoration
08.2012 - 02.2022
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Managed day-to-day business operations.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
Owner/Partner
Chaney & Mathis Painting And Restoration
06.2004 - 02.2012
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
Education
High School Diploma -
Santa Maria Community Services
Cincinnati, OH04.2024
Skills
- Operational management
- Teamwork and collaboration
- Client relationship management
- Workflow efficiency
- Strong interpersonal skills
- Driven individual
- Effective communication
- Experienced in sales techniques
- Operational efficiency in small businesses
- Reliable and punctual
- Sales strategies
Certification
- CPR Certified
Timeline
Sales Associate
Retail Refrigeration Sales
03.2025 - Current
Behavior Health Technician
Legacy Healing Cener Ohio
06.2024 - 02.2025
Desk Manager
Prospect House
01.2023 - 05.2024
Owner Operator
Chaney's Painting And Restoration
08.2012 - 02.2022
Owner/Partner
Chaney & Mathis Painting And Restoration
06.2004 - 02.2012
High School Diploma -
Santa Maria Community Services
Similar Profiles
Jordan HembreeJordan Hembree
Branch Manager at Refrigeration Sales CorporationBranch Manager at Refrigeration Sales Corporation
Owen MartinOwen Martin
Parts Counter Sales Person at Refrigeration Sales CorporationParts Counter Sales Person at Refrigeration Sales Corporation
IAN HANNOLAIAN HANNOLA
Sales Associate at Refrigeration Sales CorporationSales Associate at Refrigeration Sales Corporation
Frank GraceFrank Grace
Project & Account Coordinator at MotorolaProject & Account Coordinator at Motorola
Rebecca FreeRebecca Free
ACCOUNT SUPPORT SALE SPECIALIST at LIBERTY SPORTACCOUNT SUPPORT SALE SPECIALIST at LIBERTY SPORT