Michael Chang
Trenton,GA
Summary
Proven Transportation Broker with a track record of enhancing operational efficiency at BFS Logistics. Excelled in fleet management and relationship building, achieving significant improvements in customer satisfaction and cost savings. Demonstrated exceptional problem-solving aptitude and professionalism, leading to a reliable reputation among clients and colleagues alike.
Overview
10
10
years of professional experience
Work History
Carrier Rep/ Transportation Broker
BFS Logistics
10.2021 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Led training sessions for new employees, fostering a positive work environment and strong teamwork.
- Assisted in the development of policies and procedures to improve overall operations quality.
Transportation Broker
R.E. Garrison
12.2014 - 05.2021
- Assisted in the implementation of new technology tools aimed at enhancing overall operational efficiency.
- Organized and managed complex logistics operations, coordinating multiple shipments simultaneously across various modes of transport.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
- Analyzed data to identify inefficiencies in the supply chain, recommending solutions for improved performance.
- Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.
- Managed a diverse portfolio of clients, tailoring services to meet individual needs and requirements.
- Negotiated favorable rates with carriers, resulting in cost savings for clients.
- Contributed significantly towards company's reputation as a reliable partner through consistently meeting or exceeding client expectations in terms of service delivery and problem-solving capabilities.
- Maintained thorough knowledge of industry trends, providing valuable insights to both clients and colleagues.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
Education
MBA - Marketing
University of Tennessee of Chattanooga
Chattanooga, TN05.2013
Skills
- Warehouse Management
- Transportation Management
- Fleet Management
- Route Optimization
- Safety Management
- Route Management
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Adaptability
- Analytical Skills
- Problem-solving aptitude
Timeline
Carrier Rep/ Transportation Broker
BFS Logistics
10.2021 - Current
Transportation Broker
R.E. Garrison
12.2014 - 05.2021
MBA - Marketing
University of Tennessee of Chattanooga