Summary
Overview
Work History
Education
Skills
Timeline
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Michael Chang

Trenton,GA

Summary

Proven Transportation Broker with a track record of enhancing operational efficiency at BFS Logistics. Excelled in fleet management and relationship building, achieving significant improvements in customer satisfaction and cost savings. Demonstrated exceptional problem-solving aptitude and professionalism, leading to a reliable reputation among clients and colleagues alike.

Overview

10
10
years of professional experience

Work History

Carrier Rep/ Transportation Broker

BFS Logistics
10.2021 - Current
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Provided exceptional customer service through effective communication with clients at every stage of the process.
  • Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
  • Led training sessions for new employees, fostering a positive work environment and strong teamwork.
  • Assisted in the development of policies and procedures to improve overall operations quality.

Transportation Broker

R.E. Garrison
12.2014 - 05.2021
  • Assisted in the implementation of new technology tools aimed at enhancing overall operational efficiency.
  • Organized and managed complex logistics operations, coordinating multiple shipments simultaneously across various modes of transport.
  • Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
  • Analyzed data to identify inefficiencies in the supply chain, recommending solutions for improved performance.
  • Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.
  • Managed a diverse portfolio of clients, tailoring services to meet individual needs and requirements.
  • Negotiated favorable rates with carriers, resulting in cost savings for clients.
  • Contributed significantly towards company's reputation as a reliable partner through consistently meeting or exceeding client expectations in terms of service delivery and problem-solving capabilities.
  • Maintained thorough knowledge of industry trends, providing valuable insights to both clients and colleagues.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.

Education

MBA - Marketing

University of Tennessee of Chattanooga
Chattanooga, TN
05.2013

Skills

  • Warehouse Management
  • Transportation Management
  • Fleet Management
  • Route Optimization
  • Safety Management
  • Route Management
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Team building
  • Self Motivation
  • Analytical Thinking
  • Professionalism
  • Interpersonal Communication
  • Adaptability
  • Analytical Skills
  • Problem-solving aptitude

Timeline

Carrier Rep/ Transportation Broker

BFS Logistics
10.2021 - Current

Transportation Broker

R.E. Garrison
12.2014 - 05.2021

MBA - Marketing

University of Tennessee of Chattanooga
Michael Chang