Michael Channon
Waxahachie
Summary
Accomplished Senior Pharmacy Technician at Walgreen Pharmacy, I excel in pharmaceutical calculations and team collaboration, significantly enhancing team efficiency. My expertise in HIPAA compliance and a track record of mentoring staff underscore my dual focus on technical proficiency and leadership. Achievements include optimizing prescription fulfillment processes and spearheading immunization administration, markedly improving patient care and safety.
Knowledgeable [Desired Position] with comprehensive background in pharmacy operations, medication dispensing, and patient care assistance. Successfully supported pharmacists in ensuring accurate and timely medication preparation while maintaining strict compliance with regulatory standards. Demonstrated abilities in inventory management and customer service, consistently contributing to collaborative team environment.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreen Pharmacy
107 E Ovilla Rd Red Oak , Tx 75165
11.2015 - 01.2025
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Store Manager
GameStop
San Antonio, TX
08.1997 - 11.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Cashier
7-11 Convenience Store
Lancaster, TX
02.1995 - 08.1997
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Active Duty Soldier
US Army
Multiple
12.1987 - 04.1992
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Facilitated cross-training allowing unit members to acquire new skills relevant to their respective duties.
- Collaborated with various departments to streamline processes and improve inter-departmental cooperation.
Grocery Stocker
Krogers Grocery Store
Waxahachie, TX
04.1985 - 08.1986
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX06-1987
Skills
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- HIPAA compliance
- Pharmacy ethics
- Medication reconciliation
- Immunization administration
- Insurance verification
- Drug inventory control
- Insurance billing
- Pharmacy and customer records management
- Team collaboration
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Senior Pharmacy Technician
Walgreen Pharmacy
11.2015 - 01.2025
Store Manager
GameStop
08.1997 - 11.2012
Cashier
7-11 Convenience Store
02.1995 - 08.1997
Active Duty Soldier
US Army
12.1987 - 04.1992
Grocery Stocker
Krogers Grocery Store
04.1985 - 08.1986
High School Diploma -
Waxahachie High School