Michael Chapa
San Francisco,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Property Manager
Self Employed Services
01.2013 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Optimized property management software usage, enhancing operational efficiency.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Collected and maintained careful records of rental payments and payment dates.
Education
Bachelor of Science - Construction Management
Park University
Kansas City, MO12.2024
No Degree - Carpentry Certification
Okaloosa Technical College And Choice High School
Fort Walton Beach, FL05.2022
Associate of Arts - Computer Studies
University of Maryland - University College
Hyattsville, MD05.2013
Associate of Science - Logistics And Materials Management
Community College of The Air Force
Montgomery, AL03.2002
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
Timeline
Property Manager
Self Employed Services
01.2013 - Current
Bachelor of Science - Construction Management
Park University
No Degree - Carpentry Certification
Okaloosa Technical College And Choice High School
Associate of Arts - Computer Studies
University of Maryland - University College
Associate of Science - Logistics And Materials Management
Community College of The Air Force