Michael Chaplin
Colorado Springs,CO
Summary
Proficient sales and management professional with solid history of accomplishment in automotive sales. Excellent relationship-building, problem-solving and organizational skills with clear focus on maintaining brand identity, enhancing team performance and developing creative strategies. Familiar with recruiting, training and motivating high-performance staff.
Overview
19
19
years of professional experience
Work History
Sales Representative
Phil Long Ford of Chapel Hills
03.2021 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Sales Representative
Alpine Buick GMC
01.2020 - 01.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Sales Representive
Mike Maroone Chevrolet South
09.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Store Manager
American Freight Furniture and Mattress
01.2016 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased sales revenue by developing and implementing effective sales strategies.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Motor Transport Operator
United States Marine Corps
09.2005 - 09.2009
- Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
- Operated with safety and skill to avoid accidents and delays.
- Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
- Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
- Remained current with training and sought new training opportunities to further personal growth.d
Education
No Degree - Aviation Mechanics And Technology
Ivy Tech Community College of Indiana
Fort Wayne, INHigh School Diploma -
Marine Corps
United StatesSkills
Customer Relationship Building
- Business Development
- Interpersonal communication skills
- Sales closing
- Sales Development
- Product and service knowledge
- Negotiation Tactics
- Upselling and Cross Selling
- Motivational Leadership
- Inventory Management
- Materials Handling
- Hazardous Materials Handling
- Logistics Coordination
Timeline
Sales Representative
Phil Long Ford of Chapel Hills
03.2021 - 05.2024
Sales Representative
Alpine Buick GMC
01.2020 - 01.2021
Sales Representive
Mike Maroone Chevrolet South
09.2018 - 01.2019
Store Manager
American Freight Furniture and Mattress
01.2016 - 06.2018
Motor Transport Operator
United States Marine Corps
09.2005 - 09.2009
No Degree - Aviation Mechanics And Technology
Ivy Tech Community College of Indiana
High School Diploma -
Marine Corps
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