Michael Chapman
Las Vegas,NV
Summary
Ambitious marketing graduate able to contribute in building and upholding a brand through a comprehensive background in marketing, mass communications, and large scale entertainment/hospitality corporations. Also has experience in project planning and operations.
Overview
6
6
years of professional experience
Work History
Social Media Marketing Manager
Brazilian Jungle Grill
Las Vegas , NV
11.2021 - Current
- Promoted content through advertising on specific social media networks to reach target audience.
- Created and designed original website for the restaurant
- Created and published quality original content on selected social media networks to communicate company story.
- Analyzed market data to determine ways to reach target audience or intended segments.
- Collaborated on developing, planning, and hosting special events at the restaurant.
Lead Operations Supervisor
Resorts World Las Vegas
Las Vegas , NV
06.2021 - Current
- Opened a new Las Vegas property, specifically the Resorts World pool deck.
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
- Oversaw the pool operations team and assisted with day to day activities throughout the entire 7 pool deck.
- Extensive work in booking VIP guests and assisting guests during their stay at the VIP pool.
- Coordinated with supervisors and managers to develop and execute daily operations, pricing strategies, and reservation information.
- Assisted pool operations, casino marketing, executives, concierge, with up to date pool information and amenity pricing.
- Supported multiple special events and photoshoots held on the pool deck.
Character Performer
SeaWorld Parks & Resorts
Orlando , FL
11.2019 - 03.2020
- Told stories through costumed animation for Sesame Street and upheld character integrity for several proprietary characters.
- Collaborated with cast members to execute cooperative performances and adhere to strict character and company integrity guidelines.
- Learned extensive set up and breakdown for numerous costume pieces.
- Spent time escorting characters and acting as the medium of communication between character and guest.
- Gained extensive knowledge on operations at Seaworld Orlando as well as major theme park business knowledge.
Operations Attraction Cast Member
Walt Disney World Parks And Resorts
Orlando , FL
08.2014 - 05.2017
- Operated sophisticated attractions focusing on safety, courtesy, show, and efficiency.
- Coordinated guest flow and operations at multiple live shows on property.
- Interacted with thousands of guests gaining worldly insight while representing the Walt Disney Corporation.
- Developed interpersonal, verbal, and written communication skills.
- Gained extensive knowledge on operations and entertainment at Walt Disney World as well as company knowledge.
Disney College Program Intern
Walt Disney World Parks And Resorts
Orlando , FL
12.2016 - 04.2017
- Observed the Walt Disney World Parks and Resorts marketing team on promotional project for a new land, Pandora: World of Avatar.
- Met with marketing team weekly to discuss, timelines, commercials, advertisements, placements, budget, and execution of promotional project.
- Gained invaluable experience next to respected industry leaders in brand, promotion, engagement, and creativity.
- Gained knowledge of how large scale worldwide entertainment corporations plan their promotional strategy.
Brand Ambassador
Fancred
Ames , IA
08.2013 - 05.2014
- Engaged campus community by giving out merchandise and giving informative presentations about the company
- Promoted positive company image through campus events, giveaways, and social media posts.
- Planned and implemented campus specific hotspot events.
- Gained sports social media experience and learned about target audiences.
Education
Bachelor of Arts - Marketing
Iowa State University
Ames, IA12.2018
Skills
- Social Media Engagement
- Strong understanding of how to uphold & promote brand image
- Strategic Planning and Alignment
- Social Media Platforms
- Blog Posts
- Marketing Strategy Development
- Social Media Content Writing
- Audience Engagement
- Current Trends
- Social Media Integration
- Brand Development
Timeline
Social Media Marketing Manager
Brazilian Jungle Grill
11.2021 - Current
Lead Operations Supervisor
Resorts World Las Vegas
06.2021 - Current
Character Performer
SeaWorld Parks & Resorts
11.2019 - 03.2020
Disney College Program Intern
Walt Disney World Parks And Resorts
12.2016 - 04.2017
Operations Attraction Cast Member
Walt Disney World Parks And Resorts
08.2014 - 05.2017
Brand Ambassador
Fancred
08.2013 - 05.2014
Bachelor of Arts - Marketing
Iowa State University
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