Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Michael Chapman

Las Vegas,NV

Summary

Ambitious marketing graduate able to contribute in building and upholding a brand through a comprehensive background in marketing, mass communications, and large scale entertainment/hospitality corporations. Also has experience in project planning and operations.

Overview

6
6
years of professional experience

Work History

Social Media Marketing Manager

Brazilian Jungle Grill
Las Vegas, NV
11.2021 - Current
  • Promoted content through advertising on specific social media networks to reach target audience.
  • Created and designed original website for the restaurant
  • Created and published quality original content on selected social media networks to communicate company story.
  • Analyzed market data to determine ways to reach target audience or intended segments.
  • Collaborated on developing, planning, and hosting special events at the restaurant.

Lead Operations Supervisor

Resorts World Las Vegas
Las Vegas, NV
06.2021 - Current
  • Opened a new Las Vegas property, specifically the Resorts World pool deck.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Oversaw the pool operations team and assisted with day to day activities throughout the entire 7 pool deck.
  • Extensive work in booking VIP guests and assisting guests during their stay at the VIP pool.
  • Coordinated with supervisors and managers to develop and execute daily operations, pricing strategies, and reservation information.
  • Assisted pool operations, casino marketing, executives, concierge, with up to date pool information and amenity pricing.
  • Supported multiple special events and photoshoots held on the pool deck.

Character Performer

SeaWorld Parks & Resorts
Orlando, FL
11.2019 - 03.2020
  • Told stories through costumed animation for Sesame Street and upheld character integrity for several proprietary characters.
  • Collaborated with cast members to execute cooperative performances and adhere to strict character and company integrity guidelines.
  • Learned extensive set up and breakdown for numerous costume pieces.
  • Spent time escorting characters and acting as the medium of communication between character and guest.
  • Gained extensive knowledge on operations at Seaworld Orlando as well as major theme park business knowledge.

Operations Attraction Cast Member

Walt Disney World Parks And Resorts
Orlando, FL
08.2014 - 05.2017
  • Operated sophisticated attractions focusing on safety, courtesy, show, and efficiency.
  • Coordinated guest flow and operations at multiple live shows on property.
  • Interacted with thousands of guests gaining worldly insight while representing the Walt Disney Corporation.
  • Developed interpersonal, verbal, and written communication skills.
  • Gained extensive knowledge on operations and entertainment at Walt Disney World as well as company knowledge.

Disney College Program Intern

Walt Disney World Parks And Resorts
Orlando, FL
12.2016 - 04.2017
  • Observed the Walt Disney World Parks and Resorts marketing team on promotional project for a new land, Pandora: World of Avatar.
  • Met with marketing team weekly to discuss, timelines, commercials, advertisements, placements, budget, and execution of promotional project.
  • Gained invaluable experience next to respected industry leaders in brand, promotion, engagement, and creativity.
  • Gained knowledge of how large scale worldwide entertainment corporations plan their promotional strategy.

Brand Ambassador

Fancred
Ames, IA
08.2013 - 05.2014
  • Engaged campus community by giving out merchandise and giving informative presentations about the company
  • Promoted positive company image through campus events, giveaways, and social media posts.
  • Planned and implemented campus specific hotspot events.
  • Gained sports social media experience and learned about target audiences.

Education

Bachelor of Arts - Marketing

Iowa State University
Ames, IA
12.2018

Skills

  • Social Media Engagement
  • Strong understanding of how to uphold & promote brand image
  • Strategic Planning and Alignment
  • Social Media Platforms
  • Blog Posts
  • Marketing Strategy Development
  • Social Media Content Writing
  • Audience Engagement
  • Current Trends
  • Social Media Integration
  • Brand Development

Timeline

Social Media Marketing Manager

Brazilian Jungle Grill
11.2021 - Current

Lead Operations Supervisor

Resorts World Las Vegas
06.2021 - Current

Character Performer

SeaWorld Parks & Resorts
11.2019 - 03.2020

Disney College Program Intern

Walt Disney World Parks And Resorts
12.2016 - 04.2017

Operations Attraction Cast Member

Walt Disney World Parks And Resorts
08.2014 - 05.2017

Brand Ambassador

Fancred
08.2013 - 05.2014

Bachelor of Arts - Marketing

Iowa State University
Michael Chapman