Michael Chapman
Moreno Valley,California
Summary
To obtain a position with stability and growth potential in a business-oriented atmosphere which will challenge my creative skills and present opportunities for advancement.
Overview
17
17
years of professional experience
Work History
Dispatch Manager
DC Logistics
Jurupa Valley, CA
07.2008 - 10.2023
- Responsible for overseeing the day-to-day operations of the transportation and logistics department.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Resolved customer complaints regarding late or incomplete deliveries by working with teams to find solutions.
- Successfully work with a diverse group of coworkers to accomplish goals.
- Maintained weekly and vacation scheduling of labor and equipment needs.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Served as primary contact for external vendors providing transportation services.
Owner Operator
Cover All Transportation
Moreno Valley, CA
08.2006 - 06.2008
- Consistently monitored traffic conditions and adjusted route accordingly.
- Delivered customer orders to places of business and private homes within established time frames.
- Provided service and attention to customers when face-to-face and through phone conversations.
Education
Skills
- Monitoring Field Personnel
- Microsoft Office
- Service Planning and Adjustment
- Customer Communication
References
References available upon request.
Timeline
Dispatch Manager
DC Logistics
07.2008 - 10.2023
Owner Operator
Cover All Transportation
08.2006 - 06.2008
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