Angelica Chaves
Tracy,Ca
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Service
Son of a Bean Coffee shop
Sacramento, CA
06.2016 - 07.2019
- Resolved customer complaints in a timely manner to maintain positive relationships with patrons.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Oversaw food and beverage preparation to minimize waste and verify consistent presentation.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
Customer Service Cashier
Chase Chevrolet
Stockton, CA
04.1999 - 07.2016
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained cleanliness and presentation of stock room and production floor.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered phone calls to assist customers with questions and orders.
Customer Service Cashier
Clairidges BMW / Mercedez
Fremont, CA
02.1995 - 06.1998
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Verified accuracy of invoices, delivery receipts, and other documents related to accounting.
- Coordinated with other departments to ensure timely completion of projects.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Processed warranty claims and accurately entered data into the system.
- Handled warranty claims and performed data entry with precision.
- Managed warranty claims and ensured accurate data entry.
Education
Memorial High School
Newark, CA01-1981
Skills
- Customer-focused mindset
- Data entry proficiency
- Upselling strategies
- Professional appearance
- Strong work ethic
- Patience and composure
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service
Son of a Bean Coffee shop
06.2016 - 07.2019
Customer Service Cashier
Chase Chevrolet
04.1999 - 07.2016
Customer Service Cashier
Clairidges BMW / Mercedez
02.1995 - 06.1998
Memorial High School
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