Michael Cheers
Crystal City,MO
Summary
Accomplished and seasoned professional driver with a unique combination of skills and competencies developed throughout an extensive and fulfilling career. Expertise in vehicle inspection, GPS and route planning, and effective communication. Proven track record of making significant contributions to organizational improvements, fostering collaborative team efforts, and playing a pivotal role in achieving key business targets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Shredder Operator
VRC
02.2025 - Current
- Inspected and loaded delivery trucks and picked up customer returns.
- Logged mileage, stops, orders and carton counts for each route.
- Increased delivery efficiency by 4% by instituting new driver safety, licensure, and training programs on customer service & customer relations.
- Decreased customer dissatisfaction by 2% by providing on-time or ahead of schedule delivery.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Kept work areas organized, clean and free of safety hazards.
- Kept equipment clean and maintained in order to meet requirements.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
Delivery Route Driver
Holt Electrical Supply
07.2024 - 02.2025
- Company Overview: At Holt Electric, a leader in electrical distribution, successful associates drive and promote their mindset of Adapt, Dare and Learn
- We value bold thinkers who are excited to take on challenging tasks
- We strive to be the best and we share our success with our associates, customers, suppliers, and shareholders
- Drive company truck(s) with great care, assuring compliance with all prevailing traffic laws and legal speed limits, and safety protocol
- Provides associates with possible solutions and/or appropriate contact information when problems arise, reports observations of customer opportunities and problems to the Warehouse Manager
- Loads and unloads materials from truck in an accurate, efficient, and safe manner, utilizing proper body mechanics and proper equipment (e.g., forklift)
- Sweep floors remove trash and otherwise maintain the warehouse in a tidy and safe condition
- Pick, pack, and ship orders
- Orders range from a small box to pallets
- Record losses of damaged or defective materials
- Ability to climb into and drive delivery vehicles
- Ability to unload material at customer site, including heavy and bulky items
- Willingness to operate warehouse equipment such as forklifts, pallet jack, and power tools
- You will also use push carts and rolling ladders
- Ability to lift up to 50 pounds with or without accommodation
- Ability to be on your stand for extended periods and traverse the warehouse with or without accommodation
- Basic problem-solving skills and computer skills
- At Holt Electric, a leader in electrical distribution, successful associates drive and promote their mindset of Adapt, Dare and Learn
- We value bold thinkers who are excited to take on challenging tasks
- We strive to be the best and we share our success with our associates, customers, suppliers, and shareholders
Delivery Route Driver
HUB Inc
12.2023 - 01.2025
- Company Overview: HUB INC IS DIFFERENT…Family Owned Business Spanning 3 Generations
- At Hub, we're focused on providing the best experience for our team
- We do our part to make a difference - from charitable donations to hitting the streets together to contribute - giving back to the community is part of our culture and who we are
- Flexible work programs that support work-life balance all year
- Enjoy working in a fast-paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
- Pick, stack, and sort products for sale to retailer/wholesale customers
- Check against pull tickets and invoice for accuracy before loading
- Load products into truck in organized safe/secure manner efficient/effective delivery
- Check and maintain a delivery vehicle for safety and organize your route for delivery
- Deliver and unload products for sale at retail/wholesale locations
- Checking delivered products against invoice with the customer before leaving the premise
- Maintain all paperwork and communicate any inaccuracies with the manager
- Secure payments and money handling in a safe and secure manner
- Build/Maintain relationships with internal and external customers
- Always think and communicate new ideas or ways to improve workflow and productivity (Efficiencies and Effectiveness)
- Load and Unload carrier and/or delivery vehicles of product for inventory or sale
- HUB INC IS DIFFERENT…Family Owned Business Spanning 3 Generations
- At Hub, we're focused on providing the best experience for our team
- We do our part to make a difference - from charitable donations to hitting the streets together to contribute - giving back to the community is part of our culture and who we are
- Flexible work programs that support work-life balance all year
- Enjoy working in a fast-paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Home Delivery Technician
Sleep Number
08.2021 - 12.2023
- Company Overview: As a Home Delivery Driver with Sleep Number, I strive to deliver a 'wow' experience to each and every customer
- As a Home Delivery Driver not only deliver this exceptional product, we also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed and other Sleep Number products
- Additionally, as Field Services Technicians I visit existing customers to provide warranty services and conduct trouble shooting
- We take pride in our products and are passionate about how it improves our customers' lives
- Conducts service visits in customer's homes delivering, relocating, assembling and repairing products to specifications with an expectation to personify Sleep Number's customer experience standards
- Presents the bed/system in a manner that validates the sale by the customer, establishing confidence in the product's features and benefits
- Operates a company and/or leased vehicle, meeting safety and DOT standards
- Work on a team with a co-worker to ensure that all work is conducted in an efficient, quality and professional manner
- Communicates effectively with customers, co-workers and supervisors
- Complies with all safety rules, regulations and training; maintains safe working conditions
- Performs other job-related duties as required by business needs
- As a Home Delivery Driver with Sleep Number, I strive to deliver a 'wow' experience to each and every customer
- As a Home Delivery Driver not only deliver this exceptional product, we also provide our customers with quality service that includes assembly and demonstration of the Sleep Number Bed and other Sleep Number products
- Additionally, as Field Services Technicians I visit existing customers to provide warranty services and conduct trouble shooting
- We take pride in our products and are passionate about how it improves our customers' lives
Medical Transport Specialist
Quest Diagnostics
10.2020 - 09.2021
- Company Overview: Medical Transport Specialist performs day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing, and transporting patient specimens
- The MTS safely operates company vehicle to pick up and deliver specimens and provide service to internal and external customers
- The MTS is responsible for the safe, timely transportation of specimens, supplies, reports, equipment, and materials to the appropriate destination while protecting critical health information
- Engage and develop relationships with customers and communicate client concerns to local leadership
- Maintain effective, level of communication with Local Leadership, to report service impacting issues
- Strong organizational skills Ability to follow company and department policies and procedures
- Ability to handle multiple tasks and work in a fast-paced environment
- Medical Transport Specialist performs day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing, and transporting patient specimens
- The MTS safely operates company vehicle to pick up and deliver specimens and provide service to internal and external customers
Assistant Store Manager/CSR Trainer
Circle K
01.2018 - 10.2020
- Company Overview: As a ASM I would assist the Store Manager with oversight of the station store operations
- I would help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and merchandising
- I would help to maintain Circle K high standards and provide fast and friendly service to each and every customer
- Overall care of staff and their well being
- Presentation of store and advertising displays
- Recruiting, performance management, and workplace scheduling
- Product management, including ordering, receiving, price changes, handling damaged products, and returns
- Team Development, facilitating staff learning training, and development
- Problem solving, handling unusual circumstances
- To understand the customer service principles
- To handle problems and questions to customers
- Include hiring and training sales associates
- Basic Computer applications in stores management and materials control
- As a ASM I would assist the Store Manager with oversight of the station store operations
- I would help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and merchandising
- I would help to maintain Circle K high standards and provide fast and friendly service to each and every customer
Route Delivery Driver
Sunfarm Foodservice
08.2017 - 07.2020
- Company Overview: To operate a company provided, light delivery/panel truck or similar vehicle, and deliver products to customers in the metro area in a professional, courteous, friendly and respectful manner, while meeting the needs of our customers
- Deliver products in a timely, professional, accurate and safe manner
- Operate company provided cell phone, to read directions, communicate with co-workers and customers, and maintain proper Invoicing for all customers
- Ensure vehicle is kept clean and maintained and any problems reported to your Supervisor
- To operate a company provided, light delivery/panel truck or similar vehicle, and deliver products to customers in the metro area in a professional, courteous, friendly and respectful manner, while meeting the needs of our customers
Assistant Store Manager
Fortel's Pizza Den
10.2010 - 05.2017
- Company Overview: Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
- Conduct performance appraisals, take disciplinary action, motivate and train employees
- Also do scheduling for employees, handle escalated customer complaints, and order certain products in the restaurant
- Understand completely all policies, procedures, standards, specifications, guidelines and training programs
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
- Assist other staff members to complete opening, closing and prep lists
- Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Make employment and termination decisions consistent with General Manager guidelines for approval or review and with their prior consent
- Fill in where needed to ensure guest service standards and efficient operations
- Continually strive to develop your staff in all areas of managerial and professional development
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards
- Conduct performance appraisals, take disciplinary action, motivate and train employees
- Also do scheduling for employees, handle escalated customer complaints, and order certain products in the restaurant
Education
Vocational Trade School - Culinary Arts
Saint Louis Job Corps Center
St. Louis, MO06.2005
High School Diploma -
Normandy High School
St. Louis, MO06.2005
Skills
- Commercial driving
- Route driving
- Delivery driver experience
- Management
- Warehouse experience
- Commercial vehicle
- Route Technology Use
- Driving
- Guest relations
- Cash register
- Basic math
- Box truck
- Phone etiquette
- Microsoft Office
- Van driver
- Shuttle driving
- Heavy lifting
- Route logs
- GPS and route planning
- Order picking and processing
- Commercial material transportation
- Excellent customer service
- Professional appearance
- Inventory management
- Equipment monitoring
- Effective communication
- Equipment operation
- Vehicle inspections
- Regulatory compliance
- Strong work ethic
- Shipping and packaging
- Delivery management
- Materials transport
- Conflict resolution
- Safe driving practices
- Route planning
Certification
- Missouri State Class E Operators License, 08/01/24, 08/01/30, To operate a vehicle for pay in the state of Missouri, a Class E license may be required. The MO Class E driver's license is commonly known as a chauffeur license. You may need this license if you drive a motor vehicle for employment purposes that fits any of the following criteria: Carries 14 passengers or less. Transports property or goods. Belongs to another person or company. Has a gross vehicle weight rating (GVWR) of 26,000 lbs. or less AND doesn't carry hazardous materials.
- Missouri State CDL B Operators Permit, 05/01/23, 05/01/24, This license is required for driving a single vehicle with a GVWR of more than 26,001 pounds, and a trailer not to exceed 10,000 pounds gross vehicle weight rating, or a vehicle designed to transport 24 or more people (including the driver). To receive this license, applicants must pass a 50-question test. To pass, applicants must answer 40 questions correctly.
Awards
NSC Defensive Driving Award/Pass Basic Training Award, 03/01/18, Rules and regulations on how to avoid accidents while on the road per MODOT. Passenger Safety rules and regulations per MODOT.
Timeline
Shredder Operator
VRC
02.2025 - Current
Delivery Route Driver
Holt Electrical Supply
07.2024 - 02.2025
Delivery Route Driver
HUB Inc
12.2023 - 01.2025
Home Delivery Technician
Sleep Number
08.2021 - 12.2023
Medical Transport Specialist
Quest Diagnostics
10.2020 - 09.2021
Assistant Store Manager/CSR Trainer
Circle K
01.2018 - 10.2020
Route Delivery Driver
Sunfarm Foodservice
08.2017 - 07.2020
Assistant Store Manager
Fortel's Pizza Den
10.2010 - 05.2017
Vocational Trade School - Culinary Arts
Saint Louis Job Corps Center
High School Diploma -
Normandy High School