Michael Chelberg
Omaha,NE
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements while exceeding customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
14
14
years of professional experience
Work History
Consultant, Talent Aquisition
AMN Healthcare
05.2024 - Current
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Senior National Accounts Manager - Team Lead
Medical Solutions
07.2018 - 03.2024
- Delivered exceptional service to high-value clients by proactively addressing their needs and anticipating potential challenges.
- Directed and supervised a team of 10 account managers while maintaining my own book of clients.
- Ranked in the top 5% of sales producers yearly (among 500+ sales employees)
- Managed complex contract onboarding, marketing, and development, resulting in long-term partnerships and increased profitability.
- Implemented tailored solutions for complex business challenges, leading to increased client retention rates.
- Achieved high customer retention rates by developing strategic account plans and conducting regular business reviews.
- Collaborated cross-functionally to resolve customer issues quickly, maintaining high levels of satisfaction and loyalty.
- Strongly focused on cohesion, communication, morale, and team accomplishment, achieving goals both individual and team based.
- Streamlined internal processes to improve efficiency, enabling more timely responses to customer inquiries and concerns.
- Accumulated multiple sales awards for performance, revenue generation, and exemplifying team core values.
Senior Recruiter - Team Lead
Aureus Medical
09.2014 - 06.2018
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Streamlined recruitment processes for increased efficiency and improved candidate experience.
- Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
- Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
- Collaborated with HR team to develop consistent onboarding processes for new hires, improving retention rates within the first year of employment.
- Fostered positive candidate experiences through transparent communication throughout the recruiting process.
Account Manager
American Title, Inc.
04.2010 - 09.2014
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
Randall School of Real Estate
Omaha, NEBachelor Of Business Administration -
University of Nebraska At Omaha
Omaha05.2025
Skills
- Strategic Account Management and Planning
- Client Relationship Building
- Implementation and Onboarding
- Training and Marketing
- Motivational Coaching
- Project Management
- Process Improvement
- Strong Interpersonal Skills
- Attention to Detail
- Salesforce, Microsoft Suite, Adobe
Volunteer Experience
Lauritzen Gardens - Guild Board Member
Ronald McDonald House - Volunteer
Siena Fancis House - Volunteer
Timeline
Consultant, Talent Aquisition
AMN Healthcare
05.2024 - Current
Senior National Accounts Manager - Team Lead
Medical Solutions
07.2018 - 03.2024
Senior Recruiter - Team Lead
Aureus Medical
09.2014 - 06.2018
Account Manager
American Title, Inc.
04.2010 - 09.2014
Randall School of Real Estate
Bachelor Of Business Administration -
University of Nebraska At Omaha
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