Michael Chiaravalloti
Somerville,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am a Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead After-School Teacher
somerville community schools
Somerville, MA
09.2022 - Current
- Created, submitted and implemented approved lesson plans and curriculum.
- Collaborated with school teachers to align after-school curriculum with daytime lessons.
- Fostered an inclusive learning environment where all students could feel safe and respected.
- Assisted parents in developing strategies for encouraging positive behaviors from their children at home.
- Provided individualized instruction to students who needed extra help with course material.
- Adapted teaching methods to keep students engaged and motivated.
- Assessed student needs and identified specific goals to improve academic performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Maintained accurate records of student attendance, grades, and progress reports.
- Supervised a team of teaching assistants to ensure that their work was completed properly.
- Read stories to children and taught painting, drawing, and crafts.
- Organized and supervised educational field trips to enhance real-world learning.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Utilized educational technology to create interactive learning experiences.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders, and speech problems.
- Implemented behavioral intervention plans to reduce negative behaviors.
- Encouraged critical thinking and problem-solving through project-based learning.
- Identified signs of emotional or developmental problems in children to bring to parents' attention.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Facilitated communication between school staff and parents and guardians regarding student performance issues.
- Monitored student progress to ensure cooperation and growth.
- Monitored student progress and provided feedback to improve academic performance.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Manager
Movie Theaters
Bridgewater, MA
09.2023 - 08.2024
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategic plans to achieve company objectives.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Analyzed market trends and competitor activity to inform business strategy.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Guest Advocate
Target
Woburn, MA
11.2021 - 02.2023
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Maintained an organized workspace while stocking merchandise.
- Resolved customer complaints in a professional manner.
- Operated equipment such as scanners and scales to process transactions accurately.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Identified opportunities for improvement in operational processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
- Answered customer inquiries regarding store policies and procedures.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Assisted other departments when needed to maintain efficient operations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed online orders using point-of-sale systems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Supported sales team members to drive growth and development.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Brand Ambassador
Forever 21
Burlington, MA
03.2022 - 07.2022
- Conversed with customers to share information about products and services.
- Gathered customer feedback for product development purposes.
- Used consultative sales techniques to uncover customer questions and needs.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Provided exceptional customer service to enhance brand reputation.
- Incorporated costumes and attention-grabbing techniques to boost promotional success.
- Communicated regularly with team members regarding progress updates on projects.
- Increased sales and brand awareness through face-to-face marketing.
- Maintained professionality and efficiency while working closely with leadership.
Education
High School Diploma -
Somerville High School
Somerville, MA06-2023
Some College (No Degree) - Early Childhood Care And Education, Communication
Emmanuel College
Boston, MASkills
- Physical education
- Project-based learning
- Social media
- Positive reinforcement
- Student engagement
- Child development
- Skills development
- Literacy instruction
- Classroom organization
- Parent communication
- Good with computers
- knows local trends and fashion
- Good with cash registers
- people person
- gets along with everyone
- good in high fast paced areas
Affiliations
- Concerts goer
- TikTok
- social media
- love working
Certification
- CPR certified
- EEC certified
Languages
English
Full Professional
Timeline
Manager
Movie Theaters
09.2023 - 08.2024
Lead After-School Teacher
somerville community schools
09.2022 - Current
Brand Ambassador
Forever 21
03.2022 - 07.2022
Guest Advocate
Target
11.2021 - 02.2023
High School Diploma -
Somerville High School
Some College (No Degree) - Early Childhood Care And Education, Communication
Emmanuel College
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