Michael Chiddick
Locust Grove,GA
Summary
I have many years of direct customer contact, with a focus on giving excellent customer service.
Overview
10
10
years of professional experience
Work History
Claims Specialist
Social Security Administration, SSA
03.2019 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- expert knowledge of Federal laws and regulations
Disability Specialist
Social Security Administration, SSA
07.2014 - 03.2019
- Streamlined internal processes to enhance team efficiency and productivity in managing caseloads.
- reviewing and summarizing medical documentation.
- making medical determinations of disability claims.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL06.1992
Skills
- Settlement determinations
- Coverage assessments
- Accident Investigations
- Compliance Management
- Customer Service
Timeline
Claims Specialist
Social Security Administration, SSA
03.2019 - Current
Disability Specialist
Social Security Administration, SSA
07.2014 - 03.2019
Bachelor of Science - Psychology
University of Central Florida