Michael Childs
Herriman,UT
Summary
Extremely dedicated, self-motivating and detail-oriented Customer Care Specialist with 20 years of experience, providing support to clients in various industries. Strong organizational and management skills; including a high proficiency with a variety of computer software and hardware components. Naturally persuasive, with excellent interpersonal and communication skills; ensuring an approachable & successful team-player. Troubleshooting is second nature; which is proven by a track record of going above and beyond to resolve issues, build rapport, and ensure customer satisfaction
Overview
15
15
years of professional experience
Work History
Maintenance Manager
Courtyard Marriott Hotel
07.2024 - 04.2025
- Prioritized guest services by addressing issues promptly.
- Oversaw staff productivity, routine upkeep, and adherence to safety protocols.
- Enhanced inventory control by determining essential spare parts.
- Oversaw property operations.
- Conducted daily inspections to ensure functionality, performance, and safety of all equipment and tools.
- Conducted daily rounds across departments to assess and coordinate maintenance schedules.
- Executed routine upkeep for common areas including pool, gym, and business center.
- Managed repair schedules to boost equipment reliability.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Logistics
George E. Wahlen Veterans Medical Center, Veterans Benefits Administration
10.2020 - 11.2022
- Responsible for monitoring expiration dates, rotating stock to limit outdates, and removing items from use
- Monitor and control supplies and equipment
- Maintain records of misplaced/missing equipment for the inventory register
- Requisition & storage of shipping materials and supplies, in order to maintain stock inventory
- Investigate & track down possible locations of missing items which are not found in the most recent inventory
Veterans Benefits & Claims Advocate
George E. Wahlen Veterans Medical Center, Veterans Benefits Administration
03.2020 - 09.2020
- Responsible for answering questions regarding Veterans benefits and disability claims; high volume calls in a call center environment
- Prepared technical correspondence for Veterans and their dependents; providing benefit information, representation rights, and verification’s, as needed, for filing claims
Hazardous Materials & Waste Supervisor
George E. Wahlen Veterans Medical Center
10.2019 - 03.2020
- Performed a full range of routine housekeeping duties, using a variety of light and heavy housekeeping-related equipment.
Co-Owner & Operator
Tooele RV
09.2013 - 10.2019
- RV Sales, mechanical duties, payment processing & collections, payroll, accounting
- Supervisor in charge of new hires & termination; as well as the promotion of employees
- Microsoft Excel, Office, Windows 10
Car Salesman
Hinckley Dodge
08.2012 - 09.2013
- Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries.
- Demonstrated automobiles by explaining characteristics, capabilities, and features; took customers on test drives; explaining warranties and services.
- Advised customers on the most appropriate vehicle model based on individual needs and budget constraints.
- Assisted customers with financing applications and secured competitive rates from partnering lenders.
Floor Salesman & Customer Service Representative
Sears
10.2010 - 08.2012
Education
Associate Of Business Administration - Management
University of Kentucky
Lexington, KY06.1998
Skills
- Property management
- HVAC
- Pool maintenance
- Basic plumbing and electrical
- Customer service excellence
- Excellent Written and Oral Communication
- Customer Complaint Resolution
- Strong computer skills
- Phone etiquette(Advanced)
- Exceptional problem solving skills
- Improving overall customer satisfaction
- Punctual & detail-oriented
- Multi-tasking & managing deadlines
- Customer Accounts Management
- Proficient in computer hardware & software
- Ability to Work Independently
- Accurate record keeping
- Correspondence Writing
Timeline
Maintenance Manager
Courtyard Marriott Hotel
07.2024 - 04.2025
Logistics
George E. Wahlen Veterans Medical Center, Veterans Benefits Administration
10.2020 - 11.2022
Veterans Benefits & Claims Advocate
George E. Wahlen Veterans Medical Center, Veterans Benefits Administration
03.2020 - 09.2020
Hazardous Materials & Waste Supervisor
George E. Wahlen Veterans Medical Center
10.2019 - 03.2020
Co-Owner & Operator
Tooele RV
09.2013 - 10.2019
Car Salesman
Hinckley Dodge
08.2012 - 09.2013
Floor Salesman & Customer Service Representative
Sears
10.2010 - 08.2012
Associate Of Business Administration - Management
University of Kentucky
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