Michael Chirino
Summary
Dynamic and results-oriented General Manager with a proven track record of driving operational excellence and leading high-performing teams to success. Skilled in strategic planning, budget management, and fostering a positive work culture. Known for exceptional leadership, problem-solving abilities, and a passion for exceeding business objectives. Adept at building strong relationships with stakeholders and delivering outstanding customer experiences.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
Olive Garden Restaurant
02.2020 - Current
- Responsible for 6 million restaurant operations, ensuring compliance with Darden standards in all areas of operation, including Olive Garden Guest experience, delivery great taste of food, inventory management, team management, retention of good talent, P&L, financial accountability and ensuring that the highest quality products and services are delivered to each Guest
- Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members and department managers
- Develop future leaders.
- Established and maintained effective communication with staff members to ensure efficient operations.
KITCHEN MANAGER
Olive Garden Restaurant
01.2018 - 02.2020
- Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
- Responsible for purchasing, receiving, storing food products, inspection of local suppliers, inventory controls and the BOH scheduling
- Achieved multiple perfect scored from inspection
- Maintained low waste cost.
- Developed and implemented kitchen policies, procedures and quality standards.
BEVERAGE MANAGER
Olive Garden Restaurant
03.2015 - 03.2018
- Monitored sales performance and placed orders with distributors
- Designed promotional campaigns to increase sales
- Increased sales of low selling-known liquors through promotional strategy design and implementation
- Achieved #1 in the company of highest wine bottle sales.
SERVICE MANAGER
Olive Garden Restaurant
03.2012 - 04.2015
- Manage operations during scheduled shifts including daily decision making, staff support, delegation, instruction, follow up, guest interaction, upholding standards, and maintain cleanliness and atmosphere of establishment
- Supervised staff to ensure excellent guest satisfaction
- Proactively educates and coaches team members on how to build a positive culture in the restaurant and assists in conducting quality circles in order to prevent future employee relations issues and concerns
- Instituted a salesmanship culture and increased our add on sales.
Education
Associate of Arts - Business
Valencia College
Orlando, FL04-2021
Skills
- Visionary
- Developer
- Empowers
- Staff Training/Development
- Culture Builder
- Strategic Planning
- Excellent Communication Skills
- Relationship Management
- Budgeting
- Financial Strategy
- Marketing
- Astute Negotiator
Languages
- Spanish
- English
Timeline
GENERAL MANAGER
Olive Garden Restaurant
02.2020 - Current
KITCHEN MANAGER
Olive Garden Restaurant
01.2018 - 02.2020
BEVERAGE MANAGER
Olive Garden Restaurant
03.2015 - 03.2018
SERVICE MANAGER
Olive Garden Restaurant
03.2012 - 04.2015
Associate of Arts - Business
Valencia College