Michael Chirino
Davenport,FL
Summary
Strategic and goal-oriented Director of Operations with extensive experience driving operational excellence across multiple locations. Skilled in optimizing workflows, reducing costs, and enhancing productivity while maintaining top-tier customer service standards. Proven leader in building and mentoring high-performance teams, fostering collaboration, and implementing best practices to achieve organizational goals. Adept at budget management, process improvements, and aligning operational strategies with business objectives to drive growth and profitability. Known for strong problem-solving abilities and a commitment to delivering results in fast-paced, dynamic environments
Overview
13
13
years of professional experience
Work History
Director of Operations
Uncle Julio’s Restaurant
01.2022 - Current
- Overseeing all aspects of restaurant operations for multiple locations, ensuring seamless execution of corporate strategies
- Implementing performance management systems to track key business metrics, resulting in a 10% increase in overall efficiency
- Spearheading efforts to improve customer service delivery, leading to a 20% rise in customer satisfaction
- Developing staff training programs aimed at improving leadership, communication, and operational skills across all levels
- Optimizing inventory management processes, reducing waste and cutting operational costs by 8%
- Collaborating with corporate teams to develop new promotional strategies that boosted sales by 12%
Director of Operations
Applebee’s
01.2020 - 01.2022
- Directed multi-unit operations across several Applebee's locations, overseeing staffing, budgeting, and strategic planning
- Increased overall operational efficiency by 12% through system optimization and staff training programs
- Developed comprehensive marketing strategies that resulted in a 15% increase in customer traffic
- Ensured compliance with corporate policies and standards while maintaining excellent customer satisfaction scores
- Led initiatives for store openings and remodels, managing timelines and budgets efficiently
- Introduced new employee training and development programs, boosting team performance and reducing turnover by 18%
General Manager
Olive Garden
01.2017 - 01.2020
- Managed a high-volume restaurant generating over $8.5 million in annual revenue
- Spearheaded initiatives that increased operational efficiency and reduced costs by 10%
- Drove employee engagement and retention by fostering a positive and collaborative workplace culture
- Implemented new customer satisfaction programs, raising guest satisfaction scores by 25%
- Led cross-departmental teams in executing new restaurant-wide initiatives to streamline processes
- Consistently exceeded quarterly sales targets through strategic planning and upselling techniques
Manager
Olive Garden
01.2012 - 01.2017
- Managed day-to-day restaurant operations, ensuring adherence to quality standards and company policies
- Led a team of 50+ staff members, providing coaching, training, and performance feedback
- Increased sales by 15% over two years through effective marketing campaigns and customer service strategies
- Reduced staff turnover by 20% by implementing team-building initiatives and recognition programs
- Oversaw budgeting, inventory, and supply chain logistics to ensure cost efficiency
- Ensured compliance with food safety and health regulations, achieving consistent high scores on inspections
Education
Associate of Arts -
Valencia College
Orlando, FL07.2017
Skills
- Operational Efficiency
- Operations Oversight
- Business Management
- Cost Control
- Leadership training
- Strategic planning and execution
- P&L Management
- Financial Oversight
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Operations
Uncle Julio’s Restaurant
01.2022 - Current
Director of Operations
Applebee’s
01.2020 - 01.2022
General Manager
Olive Garden
01.2017 - 01.2020
Manager
Olive Garden
01.2012 - 01.2017
Associate of Arts -
Valencia College
Similar Profiles
Victoria MorganVictoria Morgan
To Go Specialist at Uncle Julio’sTo Go Specialist at Uncle Julio’s
Lincy MenjivarLincy Menjivar
Server at Uncle Julio’sServer at Uncle Julio’s
Danielle RichmondDanielle Richmond
Server at Uncle Julio’sServer at Uncle Julio’s