Michael Chotilal
Forest Hills,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Dedicated professionalism with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Courier
USPack Courier Service
04.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Assistant Manager / Dispatcher
I & A Auto Parts
10.2018 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Essential Education Corporation
New York, NY07.2024
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Excellent driving skills
- Package handling
- Valid Driver's License
- Money Handling
- Product and service knowledge
- Staff Training and Development
- Strategic Planning
- Performance reviewing
- Goal Setting
- Decision-Making
- Active Listening
Timeline
Courier
USPack Courier Service
04.2023 - Current
Assistant Manager / Dispatcher
I & A Auto Parts
10.2018 - 04.2023
GED -
Essential Education Corporation
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