Michael Christian
Sparrows Point,MD
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Reliable and upbeat sales representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Representative
Cook Chrysler Dodge RAM Mazda
10.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Representative Manager
High Life Remodeling
03.2021 - 08.2023
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Developed a high-performing sales team through regular training, coaching, and performance evaluations.
- Exceeded quarterly targets consistently by identifying new business opportunities and executing targeted marketing campaigns.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Implemented efficient sales processes for streamlined operations and improved productivity within the team.
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
- Regularly monitored team''s progress against established KPIs, providing feedback for continuous improvement in performance levels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed accounts to retain existing relationships and grow share of business.
Canvasser
Roof Right
01.2021 - 03.2021
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Responded to customer questions and objections to address concerns and build rapport.
- Analyzed customer feedback to identify opportunities for product enhancements.
- Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction.
- Identified customer needs to provide appropriate product solutions.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Created customer presentations based on customer requirements.
Laborer Helper
Crusse Construction
01.2020 - 02.2021
- Enhanced project efficiency by assisting skilled laborers in various construction tasks.
- Reduced workplace accidents through strict adherence to safety protocols and guidelines.
- Contributed to successful project completion by performing essential demolition and excavation tasks.
- Ensured timely delivery of materials and equipment, streamlining workflow and minimizing downtime.
- Improved overall site organization by maintaining clean and hazard-free workspaces for the entire team.
- Expedited project progress with efficient loading, unloading, and transportation of construction materials.
- Assisted with building foundations, ensuring stability and proper alignment of structural components.
- Aided in the assembly of scaffolding and other temporary structures, facilitating safe access to elevated work areas.
- Performed accurate measurements and cuts on various materials, contributing to precise installations.
- Supported crew members in installing plumbing systems, electrical wiring, and HVAC units for functional buildings.
- Completed basic carpentry tasks such as framing walls, installing doors, windows, and trimwork for aesthetically pleasing results.
- Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2022
Skills
- Sales Closing
- Customer Retention
- Process Improvement
- Sales Development
- Customer Service
- Client Service
- Lead Generation
- Business Development
- Sales Consultation
- Lead Prospecting
- Customer Needs Assessment
- Interpersonal Communication Skills
- Complex Problem-Solving
- Closing Talents
- Effective Communication
- Team Leadership
- Relationship Building
- Product knowledge
- Objection handling
Timeline
Sales Representative
Cook Chrysler Dodge RAM Mazda
10.2023 - Current
Sales Representative Manager
High Life Remodeling
03.2021 - 08.2023
Canvasser
Roof Right
01.2021 - 03.2021
Laborer Helper
Crusse Construction
01.2020 - 02.2021
High School Diploma -
Penn Foster Career School
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