Michael Ciamacco
Pittsburgh,PA
Summary
Training and operations leader with nearly a decade of experience designing, delivering, and scaling employee development programs in fast-paced, multi-unit environments. Selected as a Regional Training Store for Jimmy John’s, responsible for certifying managers across the East region through structured onboarding, performance evaluation, and leadership development. Proven ability to translate training insights into improved execution, stronger talent pipelines, and measurable performance outcomes.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Regional Certification Trainer (Regional Training
Jimmy John's
Pittsburgh, PA
11.2024 - Current
- Lead certification and development of manager candidates across the East region, ensuring readiness through standardized training and evaluation
- Deliver structured, hands-on training focused on leadership, safety, quality, and operational execution
- Evaluate training effectiveness through observation, feedback, and post-certification performance outcomes
- Partner with regional operations leaders to strengthen long-term manager bench strength and succession planning
- Serve as a training subject-matter resource, promoting best practices and continuous improvement
General Manager
Jimmy John’s
Pittsburgh, PA
04.2018 - Current
- Lead daily operations for a high-volume location while serving as a training and development hub
- Execute training systems that improve speed, accuracy, safety, and leadership consistency
- Analyze labor, scheduling, and performance data to optimize staffing and operational efficiency
- Maintain brand standards while driving continuous improvement in execution and accountability
- Recognized as a top-performing store and selected as a Regional Training Store for excellence in leadership and development
Education
South Fayette
Bridgeville, PASkills
- Systems (LMS) Leadership
- Development & Career Pathing
- Certification & Talent Pipeline
- Training Metrics, Reporting & Effectiveness
- Cross-Functional Collaboration (Operations, Marketing, HR)
- Change Management & Training Rollouts
- Workshop Facilitation & Group Training
- Performance Coaching & Mentorship
- Data-Driven Decision Making
- Operational Performance Optimization
- Employee Onboarding & Development
- Process Improvement & Standardization
Languages
Spanish
Professional
Italian
Limited
Certification
- ServSafe Food Handler & Manager
- CPR & First Aid
- RAMP Certification (Responsible Alcohol Management Program)
Timeline
Regional Certification Trainer (Regional Training
Jimmy John's
11.2024 - Current
General Manager
Jimmy John’s
04.2018 - Current
South Fayette