Michael Ciarfella
Summertown,TN
Summary
Demonstrated success in working quickly and accurately to complete a high volume of customer orders in a fast-paced environment. Knowledgeable about different tints, repair strategies and accessories options. Good troubleshooting skills with a diligent nature and superior work ethic. Auto Glass Technician with successful background repairing and replacing glass in private and commercial vehicles. Good track record producing high-quality work under strict deadlines. Adept at following orders and solving problems with minimal assistance. Reliable automotive professional experienced with installing all types of glass. Familiar with preparing surfaces, completing repairs and finishing work in a professional fashion. Offering 30 years of related experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Auto Glass Manager
Jack Morris Auto Glass
10.2017 - Current
- Kept work areas organized, clean and free of hazards.
- Replaced windshields and windows in vans, trucks and cars.
- Removed particles such as dirt and loose glass from damaged areas.
- Applied primer, installed glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Processed returns of glass and moldings.
- Wrote tickets, updated accounts and closed out work orders.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Documented all service records and customer information to foster accuracy.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Maintained inventory of automotive tools and installation materials.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
Auto Glass Manager
Safelite Auto Glass
09.2014 - 10.2017
- Kept work areas organized, clean and free of hazards.
- Replaced windshields and windows in vans, trucks and cars.
- Removed particles such as dirt and loose glass from damaged areas.
- Applied primer, installed glass and monitored curing.
- Accepted and processed payments for services.
- Processed returns of glass and moldings.
- Wrote tickets, updated accounts and closed out work orders.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Maintained inventory of automotive tools and installation materials.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
Auto Glass Technician
GlassMasters Autoglass
09.2014 - 09.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Kept work areas organized, clean and free of hazards.
- Applied primer, installed glass and monitored curing.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Replaced windshields and windows in vans, trucks and cars.
Auto Glass Installer
South Tacoma Glass Specialists
02.2009 - 06.2013
- Kept work areas organized, clean and free of hazards.
- Replaced windshields and windows in vans, trucks and cars.
- Removed particles such as dirt and loose glass from damaged areas.
- Applied primer, installed glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Accepted and processed payments for services.
- Wrote tickets, updated accounts and closed out work orders.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
Education
High School Diploma -
Bethel High School
Spanaway, WASkills
- Social Media Platforms
- Repairing Cracks
- Hand and Power Tools
- Quality Control
- Continuous Improvement
- Customer Accounts Management
- Industry Best Practices
- Cleaning Skills
- Customer Inquiries
- Customer Engagement
- Data Entry
- Customer Support
- Cash Register Operations
- Company Quality Standards
- Electronic Systems
- Replacing Windshields
- Quality Assurance
- Customer Interaction
- Checking Warranties
- Mobile Work
- Troubleshooting Malfunctions
- Leak Testing
- Seal Replacement
Certification
- Certified Master Auto Glass Technician, Jack Morris Auto Glass - 12/31/2025
Timeline
Auto Glass Manager
Jack Morris Auto Glass
10.2017 - Current
Auto Glass Manager
Safelite Auto Glass
09.2014 - 10.2017
Auto Glass Technician
GlassMasters Autoglass
09.2014 - 09.2015
Auto Glass Installer
South Tacoma Glass Specialists
02.2009 - 06.2013
High School Diploma -
Bethel High School
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