Michael Ciattei
Baltimore,MD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Highly motivated and excited for new opportunities
Overview
17
17
years of professional experience
Work History
Director of Operations
St. Joseph Parish & School Cockeysville
03.2016 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Business Manager
Msgr. O'dwyer Retreat House
04.2007 - 03.2016
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Established new revenue streams through targeted marketing initiatives and product diversification efforts.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Optimized resource allocation by closely monitoring project progress and adjusting priorities as needed.
Education
Bachelor of Arts - Finance
Elizabethtown College
Elizabethtown, PA05.2004
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Cost Control
- Workforce Planning
- Resource Allocation
- Team Leadership
- Decision-Making
- Effective leader
- Relationship Building
- P&L Management
Accomplishments
*Inducted into the Saint Paul's Athletic Hall of Fame
Class of 2022 (Soccer, Basketball, Golf)
*Varsity Soccer Assistant Coach @SPSG 2005 - 2014
*Included Goalkeeper training during 2005-2014
Coaching/Playing Soccer Basketball or Golf
Hall of Fame Class of 2022 Saint Paul's School
4 Year Goalkeeper starter @Elizabethtown College 2000-2004
(2nd all time in GAA in Elizabethtown Soccer Program History)
Timeline
Director of Operations
St. Joseph Parish & School Cockeysville
03.2016 - Current
Business Manager
Msgr. O'dwyer Retreat House
04.2007 - 03.2016
Bachelor of Arts - Finance
Elizabethtown College
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