Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Cikanowick

Michael Cikanowick

Greenville,SC

Summary

Dynamic Hydraulic Technician with proven expertise in troubleshooting and pump installation at Hoser. Recognized for enhancing operational efficiency and fostering client relationships through exceptional service. Skilled in pressure testing and hose assembly, complemented by strong teamwork and communication abilities. Committed to delivering high-quality workmanship and continuous improvement in service delivery.

Overview

4
4
years of professional experience

Work History

Hydraulic Technician

Hoser
02.2025 - 07.2025
  • Assisted in maintenance and repair of hydraulic systems to enhance operational efficiency.
  • Learned safety protocols and best practices for handling hydraulic tools and equipment.
  • Supported technicians by preparing work areas and organizing tools for optimal workflow.
  • Observed experienced technicians to understand hydraulic system functionalities and troubleshooting techniques.
  • Maintained cleanliness of work areas to ensure compliance with safety regulations and standards.
  • Strengthened client relationships through consistent delivery of exceptional workmanship in the repair or replacement of hydraulic components.
  • Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
  • Fabricated and assembled parts to complete skilled maintenance and repair work on equipment.

Head of Service Delivery Department

Carolina Chimney Services
01.2024 - 01.2025
  • Led service delivery initiatives to enhance customer satisfaction and operational efficiency.
  • Developed training programs for team members to improve service quality and compliance standards.
  • Implemented process improvements that streamlined workflows and reduced response time in service requests.
  • Managed cross-functional teams to ensure alignment with organizational objectives and service level agreements.
  • Optimized resource allocation by accurately forecasting demand patterns and adjusting staffing levels accordingly.
  • Led cross-functional teams in the successful completion of complex projects, resulting in improved service delivery outcomes.
  • Collaborated with other department heads to develop integrated strategies for delivering seamless end-to-end customer experiences.
  • Reduced client escalations through proactive issue identification and resolution strategies.

Executive Assistant to the Chief Executive Officer

Carolina Chimney Services
08.2023 - 01.2025
  • Managed calendar and scheduling for CEO to optimize daily operations.
  • Coordinated travel arrangements, ensuring adherence to budgetary guidelines.
  • Prepared meeting agendas and materials, enhancing executive productivity.
  • Assisted in project management by tracking deadlines and deliverables.
  • Maintained confidential files and records, ensuring data integrity and security.
  • Communicated with internal teams and external stakeholders to facilitate information flow.
  • Developed presentation materials, contributing to effective communication strategies.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Sheet Metal Fabricator

Carolina Chimney Services
02.2023 - 08.2023
  • Operated metal fabrication tools to create custom components for chimney systems.
  • Interpreted blueprints and technical drawings to ensure precise measurements and specifications.
  • Assembled sheet metal parts using welding techniques to enhance structural integrity.
  • Conducted quality inspections on finished products to maintain high standards of craftsmanship.
  • Collaborated with team members to streamline production processes and improve workflow efficiency.
  • Maintained a clean and organized work environment to promote safety and compliance with regulations.
  • Assisted in inventory management by tracking material usage and reporting shortages effectively.
  • Participated in training sessions to enhance skills in metalworking techniques and safety protocols.
  • Cut, bent and shaped metal sheets and components to meet specific project requirements.
  • Maintained a safe working environment by adhering to strict safety protocols and properly maintaining equipment.
  • Troubleshot and resolved fabrication issues efficiently, minimizing disruptions to production schedules and maintaining project timelines.
  • Prioritized tasks effectively, balancing multiple projects simultaneously while ensuring attention to detail and meeting deadlines.
  • Delivered consistent high-quality workmanship by closely following established guidelines and procedures for sheet metal fabrication projects.
  • Learned to form sheet metal parts such as sleeves, collars, and pressed elbows from different materials.
  • Assisted in training new employees on proper techniques, contributing to a skilled workforce and improved work quality.
  • Conducted thorough inspections of finished products to ensure compliance with client specifications and industry standards.
  • Coordinated with other departments such as welding or painting to ensure seamless integration of fabricated parts into final products.
  • Smoothed burred surfaces of joints and seams to minimize damage to other metal components.

Line Therapist

Project HOPE Foundation
09.2022 - 12.2022
  • Implemented individualized treatment plans to support client behavioral development.
  • Observed and recorded client progress, ensuring accurate documentation of sessions.
  • Collaborated with interdisciplinary teams to develop effective therapeutic strategies.
  • Trained and mentored new staff on best practices in behavior intervention techniques.
  • Developed engaging activities to promote social skills and communication among clients.
  • Established strong rapport with clients to foster trust and enhance engagement in therapy.
  • Promoted independence in daily living activities by teaching adaptive skills tailored to individual client abilities and preferences.
  • Conducted ongoing evaluations of clients'' needs, adjusting intervention strategies as required for maximum effectiveness.
  • Implemented behavior modification techniques to decrease maladaptive behaviors while promoting positive alternatives.

Assistant Manager

Quick Trip Corportion
12.2021 - 07.2022
  • Coordinated team schedules to optimize workflow and enhance operational efficiency.
  • Assisted in developing training materials for new staff, fostering a culture of continuous learning.
  • Implemented process improvements that streamlined daily operations and improved service delivery.
  • Monitored inventory levels using management software to ensure adequate supplies for operations.
  • Resolved customer inquiries and complaints, maintaining high standards of service quality and satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.

Education

Bachelor of Arts - Communications

North Greenville University
Tigerville, SC
04-2021

Skills

  • Hydraulic troubleshooting
  • Pump installation
  • Hose assembly
  • Pressure testing
  • Presentation development
  • Document preparation
  • Executive support
  • Expense reporting
  • Meeting planning
  • Office administration
  • Calendar management
  • Information confidentiality
  • Operational excellence
  • Customer satisfaction
  • Teamwork
  • Service delivery optimization
  • Reliability
  • Effective communication
  • Adaptability

Timeline

Hydraulic Technician

Hoser
02.2025 - 07.2025

Head of Service Delivery Department

Carolina Chimney Services
01.2024 - 01.2025

Executive Assistant to the Chief Executive Officer

Carolina Chimney Services
08.2023 - 01.2025

Sheet Metal Fabricator

Carolina Chimney Services
02.2023 - 08.2023

Line Therapist

Project HOPE Foundation
09.2022 - 12.2022

Assistant Manager

Quick Trip Corportion
12.2021 - 07.2022

Bachelor of Arts - Communications

North Greenville University

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