Michael Ciociola
Branford
Summary
Professional Sheet Metal Mechanic with strong focus on precision and efficiency. Skilled in fabrication, installation, and repair of metal structures, ensuring top-quality results and compliance with industry standards. Known for effective team collaboration and adaptability to changing project needs. Reliable problem solver with keen eye for detail and commitment to safety.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Journeyman Sheet Metal Mechanic
M & O Corporation
08.2020 - Current
- Utilized advanced tools and techniques to efficiently cut, bend, shape, and assemble complex sheet metal structures.
- Performed detailed inspections of finished products, achieving a high level of quality control for all sheet metal components.
- Satisfied customers by completing work to exact specifications and keeping job sites clean.
- Put in new commercial ceiling diffusers, wall-mounted diffusers and other system devices.
- Repaired existing sheet metal assemblies to restore appearance and functionality.
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Installed ductwork and duct accessories in homes, businesses and hospitals.
- Completed same high level of work in hot, cold and inclement weather environments.
- Used basic carpentry knowledge to minimize cuts in existing building structures and leave customers with professional final appearance.
- Preassembled components of commercial ductwork to increase job site efficiency.
- Measured installation locations with care to cut materials accurately and minimize waste.
- Helped team operate efficiently by keeping supplies, tools and equipment organized.
- Met strict quality standards by inspecting and correcting work of less experienced team members.
- Finished and sealed ductwork to achieve ideal look and performance levels.
- Mentored junior mechanics in proper techniques for cutting, shaping, assembling, and installing custom sheet metal components.
- Delivered high-quality custom sheet metal products, ensuring precise measurements and adherence to design specifications.
- Contributed to successful project completion by accurately interpreting blueprints and technical drawings for precise fabrication requirements.
- Collaborated with team members on large-scale projects, completing tasks within deadlines and budget constraints.
- Increased customer satisfaction levels by providing exceptional craftsmanship in all completed sheet metal projects.
- Maintained a clean and organized workspace, promoting efficiency and reducing the risk of accidents or injuries during sheet metal work.
- Adapted quickly to changing project requirements while maintaining a consistent level of productivity in fast-paced environments.
- Effectively managed inventory of raw materials, reducing stock discrepancies and ensuring optimal supply levels for ongoing projects.
- Assisted in the development of new training materials for incoming sheet metal mechanics, promoting best practices and safe work habits.
- Addressed client concerns regarding product specifications or installation requirements in a timely manner to ensure complete satisfaction upon project completion.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
- Collaborated closely with architects, engineers, and construction teams to deliver seamless project execution.
- Ensured a safe working environment by implementing proper lockout-tagout procedures when operating machinery or power tools.
- Completed projects on time by effectively managing job tasks and collaborating with team members.
Pest Control Technician
Hometeam Pest Defense
08.2019 - 06.2020
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Adhered to most stringent safety procedures when applying chemicals.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Complied with safety guidelines and regulations with during pest control processes.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Inspected equipment for proper functionality to effectively facilitate application.
- Applied chemical solutions on building surfaces to eliminate pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Prepared reports and kept detailed records of pest control activities.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
- Enhanced team efficiency by collaborating with colleagues to develop new strategies for tackling challenging pest situations.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Fostered excellent service leading to positive online reviews.
- Ensured optimal equipment functionality through routine maintenance checks and prompt repairs when needed.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Conducted regular safety training sessions for staff, promoting adherence to industry regulations and best practices.
- Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
- Streamlined inventory management processes, ensuring timely delivery of necessary materials for scheduled services.
- Improved client satisfaction by providing detailed pest inspections and recommending targeted treatments.
- Enhanced customer trust by explaining pest control process and setting realistic expectations for treatment outcomes.
- Conducted regular pest control treatments for commercial and residential properties, resulting in significant decrease in call-backs.
- Enhanced team efficiency with thorough training on latest pest control techniques and safety protocols.
- Inspected properties for signs of pests and identified infestation sources, ensuring thorough assessments.
- Achieved record of zero safety incidents by rigorously adhering to health and safety guidelines during pest control operations.
- Reduced chemical usage in treatments by implementing integrated pest management strategies, contributing to environmental sustainability.
- Conducted detailed inspections to identify source of pest infestations, leading to more effective treatment plans.
- Streamlined pest control processes, reducing treatment time without compromising on quality.
- Managed inventory of pest control products and supplies, ensuring adequate stock levels for service appointments.
- Enhanced reputation of company through exceptional customer service and effective pest elimination methods.
- Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.
- Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
- Optimized inventory management of pest control supplies, ensuring team was always prepared without excess expenditure.
- Increased customer retention rates, conducting follow-up visits to ensure pest issues were resolved.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
- Prepared detailed reports to provide information on pest activity and recommend corrective actions.
- Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
Head Chef
The Black Market Kitchen
02.2016 - 08.2019
- Placed orders to restock items before supplies ran out.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Created recipes and prepared advanced dishes.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
- Obtained fresh, local ingredients to lower grocery costs.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
- Optimized ingredient usage through meticulous waste tracking procedures, significantly reducing overall food waste levels within the establishment.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Cultivated dynamic and supportive kitchen environment, fostering teamwork and effective communication among staff.
- Orchestrated catering services for high-profile events, enhancing establishment's reputation for quality and versatility.
- Implemented rotating special menu to showcase culinary creativity and attract food enthusiasts.
- Maintained high standards of kitchen cleanliness, consistently passing inspections with exemplary ratings.
- Ensured optimal food quality and safety, rigorously adhering to health and sanitation guidelines.
- Engaged with customers to gather feedback, using insights to refine dishes and service.
- Secured significant increase in repeat customers, curating seasonal menu that highlighted local ingredients.
- Enhanced customer satisfaction by introducing customer feedback system, directly addressing concerns and preferences.
- Negotiated with vendors for better pricing, improving profit margins without compromising on ingredient quality.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
- Assisted with menu development and planning.
- Modified recipes to accommodate dietary restrictions and allergies.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Implemented food cost and waste reduction initiatives to save money.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Participated in food tastings and taste tests.
- Developed close relationships with suppliers to source best ingredients.
Pawnbroker (Owner)
US1 Pawn
08.2011 - 07.2015
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Organized store shelves to display most attractive inventory.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Assessed quality and value of incoming items and offered customers loans.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Processed new inventory to ready for stocking on sales floor.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
- Supported marketing efforts by creating promotional materials highlighting featured products or special deals in the store.
- Performed weekly inventory checks and ran reports.
- Organized stock overflow room and moved stock to show room when space was available.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Streamlined store operations by implementing organizational systems for inventory management, improving efficiency and reducing item retrieval time.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Performed store open and close procedures as part of shift responsibilities.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Priced and resold items that remained unclaimed by owners.
- Improved sales performance by employing effective merchandising techniques to showcase high-value items.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Maintained current knowledge of evolving changes in marketplace.
Warehouse Worker
Zane's Cycles
09.2006 - 08.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Optimized storage space, rearranging items to better utilize available square footage.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
HVAC Certification - Heating And Air Conditioning
Porter And Chester Trade School
Branford, CT06-2009
Skills
- Power tool operation, shop machinery operation
- Blueprint interpretation
- Custom metalwork
- Cutting tools proficiency
- Fastening techniques
- Ductwork assembly
- Metal bending, metal cutting, metal fabrication
- Shop management
- Power tool use
- Precision measuring
- Quality control procedures
- Insulation installation
Certification
- Occupational Safety and Health Administration 10-hour (OSHA 10) - OSHA Training Institute.
- Heating, Ventilation, Air Conditioning and Refrigeration Technician (HVAC/R) Certification - Environmental Protection Agency (EPA).
- Heating, Piping & Cooling Limited Journeyman (D2 License)
Languages
English
Full Professional
Timeline
Journeyman Sheet Metal Mechanic
M & O Corporation
08.2020 - Current
Pest Control Technician
Hometeam Pest Defense
08.2019 - 06.2020
Head Chef
The Black Market Kitchen
02.2016 - 08.2019
Pawnbroker (Owner)
US1 Pawn
08.2011 - 07.2015
Warehouse Worker
Zane's Cycles
09.2006 - 08.2011
HVAC Certification - Heating And Air Conditioning
Porter And Chester Trade School
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