Michael Ciro

• Greeting guests with a welcoming demeanor.

• Obtaining guest information and the reason for their visit in a timely manner.

• Assuring people are assisted in the order they arrive.

•Addressing questions to the best of my ability, before referring guests to the appropriate representative.

• Monitored customer feedback to improve service quality.
• Managed daily operations of sales and customer support.
• Trained staff on new products, services, and procedures related to customer service operations.
• Developed and implemented strategies for increasing sales volume and improving customer loyalty.
• Ensured shelf displays remained organized to attract potential clientele.
• Coordinated employee work schedule based on availability.

• Installed cable TV, internet, and phone services according to company guidelines.
• Diagnosing equipment failures when service is intermittent or without signal.
• Climbed ladders up to 36 feet to maintain safety on utility poles and powerlines.
• Provided quality customer service upon entering residences.
• Timely completion of all assigned tasks in order to prevent late arrivals for upcoming jobs.