Michael Clark
Rosedale,Maryland
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Experience managing high-volume of service calls while maintaining quality, efficiency and a commitment to superior service.
Multi industry technician with a through understanding of practical engineering concepts
Overview
9
9
years of professional experience
Work History
NE Regional Field Service Technician
Plunge
2021.10 - Current
- Designated POC for all high valued, affluent clients in the Northeast Region
- Provide onsite technical assistance, troubleshoot and repair specialized equipment
- Establish clear processes and procedures for repairs, maintenance planning and troubleshooting complex issues
- Provide guidance to senior management in developing and executing maintenance control plans
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Sr. Construction Project Manager
CJ Construction
2018.12 - Current
- Organizing staff, contractors, and schedules for construction projects across multiple sites
- Project milestone tracking against goals, objectives & approved timelines
- Assess change requests to determine impacts to project scope, budget, schedule, quality and risks
- Established and maintained relationships with vendors, subcontractors and clientele
- Conduct routine quality audits and site investigations, to verify progress against project plan
- Document issues, initiate corrective actions and escalate to executive team if needed
- Delegate building tasks and construction responsibilities as necessary
- Coach and mentor team in the field, resulting in greater productivity and efficiency.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Supervised team of [Number] construction workers to maintain productivity and quality of work.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Resource Operations Manager
Integrity Staffing
2019.10 - 2022.12
- High volume recruiting and operations manager for major retail client
- Responsible for managing multiple sites within Maryland, Virginia & New Jersey areas
- Managed recruiting operations to achieve timely and accurate delivery of staff and laborers.
- Responsible for planning, scheduling, and managing a team of 10+ employees
- Promoted work area safety while enforcing department rules and training requirements
- Monitor individual employee productivity levels, implement corrective measures as necessary
- Maintain optimal staffing levels by tracking variances and initiating recruitment & interview processes to identify qualified candidates, resulting in the hiring of over 8K direct employees within a year, exceeding fill rate goal at 105%
- Successfully recruited, hired, and managed over 150 temporary employees, shift managers and warehouse supervisors during client’s peak season
- Managed complete labor planning forecasting based on business needs, attrition, and current market conditions
- Performed coaching, counseling, disciplinary action and termination of direct reports as needed.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Account & Supply Stock Manager
Vending Plus
2015.03 - 2019.10
- Product Management for high profile clients that include Health Care, Technology and Financial Firms
- Manage day to day inventory/stock levels for large volume companies with multiple sites, resulting in higher product availability & positive customer feedback while operating within departmental budget goals
- Analyzed inventory data to identify and address stock discrepancies.
- Created supply forecasting reports based on historical usage and product demand
- Created and maintained overall weekly budget reporting by individual sites
- Conduct weekly touch point client meetings to address any issues, changes or improvements resulting in quality interaction & a memorable customer experience.
- Maintained sufficient inventory levels to meet customer demands at all times.
Education
Business Management & Communications -
University of Baltimore
Baltimore, MDSkills
- Installation and Repair
- Equipment Troubleshooting & Diagnostics
- Diagnostics Expertise
- Skilled Problem Solver
- Preventive Maintenance
- Technical Support
- Quality Assurance
- Customer Relationship Management
- Equipment Maintenance
- Mechanical Abilities
- Resource Management & Planning
- Inventory Management
- Data Analytics
- Forecast Reporting
- Cost Controls & Reduction
- Ability to identify process bottleneck & quickly implement solutions
Accomplishments
- Under my leadership primary site designated as model site; traveled to train other leaders and implement process workflows for efficiency.
- Recognized by executive team as gold standard for superior customer service and onsite problem resolution.
- Appointed to oversee quality team; managed process of restructuring operational SOP’s to increase efficiency and bridge gaps in operations company wide.
- Increased overall departmental line-item profits; decreased waste by restructuring organizational inventory pricing model and reporting.
- Established Back Stock Inventory modeling that has been adopted companywide resulting in greater workforce efficiency and product availability
- Consistently recognized as top site manager for exceeding labor order fill rates, meeting client revenue & budget goals and other performance metrics.
Additional Employment History
Additional employment history can be provided upon request.
Timeline
NE Regional Field Service Technician
Plunge
2021.10 - Current
Resource Operations Manager
Integrity Staffing
2019.10 - 2022.12
Sr. Construction Project Manager
CJ Construction
2018.12 - Current
Account & Supply Stock Manager
Vending Plus
2015.03 - 2019.10
Business Management & Communications -
University of Baltimore
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