Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Clark

Saginaw,MI

Summary

Accomplished Owner/Operator Truck Driver and Dispatcher at Xcepta Tow, adept in dispatch software and customer relations, significantly enhanced operational efficiency and client satisfaction. Leveraged critical thinking and effective communication to streamline delivery processes and foster robust professional networks, achieving notable revenue growth and maintaining a steadfast commitment to safety and compliance.

Overview

2025
2025
years of professional experience

Work History

Owner/Operator Truck Driver

Xcepta Tow
09.2014 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
  • Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Enhanced fleet performance metrics by consistently meeting deadlines for pick-ups/deliveries without compromising safety standards.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
  • Adopted advanced technological tools to optimize navigation, record keeping and vehicle maintenance tracking which contributed to overall efficiency.
  • Achieved cost savings for business operations through effective fuel management strategies and preventative maintenance programs.
  • Coordinated seamless handoffs between other drivers or distribution centers to ensure continuity of service for customers.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected load security and checked for damages.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Dispatcher

Xcepta Tow

Education

GED - General Studies

Grandville High School
Grandville, MI

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Updating logs
  • Route Planning
  • Schedule Coordination
  • Customer Relationship Management
  • Route Navigation
  • Service Coordination
  • Maintaining call metrics
  • Work Order Management
  • Communication Equipment Operation
  • Dispatching field personnel
  • Database Maintenance
  • Closing tickets
  • Service planning
  • Incident Reporting
  • Database updates
  • Database Management
  • Verifying coverage
  • Technical aptitude
  • Customer Service
  • Decision-Making
  • Critical Thinking
  • Active Listening
  • Multitasking Abilities
  • Organizational Skills
  • Effective Communications
  • Excellent Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Dispatch Recordkeeping
  • Problem-Solving
  • Paperwork Processing
  • Task Prioritization
  • Relationship Building
  • Mentoring and Coaching
  • Workload Management
  • Verbal Communication
  • Training and Development
  • Call Center Software
  • Work Crew Dispatch
  • Regulatory Compliance
  • Quality Control
  • Delegating Work
  • Work Order Preparations
  • Materials Ordering
  • Calendar and Scheduling Software
  • Service Requests
  • Conflict Resolution
  • Personnel Monitoring
  • Distance Estimation
  • Strategy Development
  • Traffic Monitoring
  • Equipment Inspection
  • Performance Assessments
  • Service Vehicle Dispatch
  • Equipment Orders
  • Repair Scheduling
  • Written Communication
  • Cost Determination
  • Repair Planning
  • Team building
  • Quick Thinking
  • Analytical Thinking
  • Problem-solving abilities
  • Reliability
  • Safety Procedures

Timeline

Owner/Operator Truck Driver

Xcepta Tow
09.2014 - Current

Dispatcher

Xcepta Tow

GED - General Studies

Grandville High School

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Michael Clark