Michael Clark
Hickory,NC
Summary
Results-driven Enterprise Customer Success and Enablement professional with over 10 years of experience enhancing SaaS adoption and retention in enterprise accounts. Leverage AI tools and data insights to elevate customer engagement and operational efficiency. Manage multi-million-dollar portfolios and develop scalable enablement programs that align with executive strategies for sustained business growth.
Overview
22
22
years of professional experience
Work History
Customer Success Manager Enterprise
ZoomInfo
10.2025 - 05.2026
- Managed a $5M enterprise portfolio, driving customer adoption, retention, and expansion across strategic accounts.
- Leveraged AI-powered tools and agent-based workflows to streamline account research, analyze customer trends, and improve operational efficiency.
- Partnered cross-functionally with Sales, Product, and Support teams to resolve complex challenges, strengthen customer relationships, and drive long-term business outcomes.
Learning and Development Manager - Enterprise/Strat
ZoomInfo
09.2022 - 10.2025
- Partnered with business leaders to identify skill gaps and develop targeted learning solutions aligned with operational goals.
- Designed and delivered scalable training programs enhancing employee performance and accelerating onboarding across global teams.
- Facilitated workshops and learning sessions that boosted engagement and knowledge retention, contributing to improved team effectiveness.
Senior Trainer - Virtual Delivery
T-Mobile
10.2014 - 09.2022
- Delivered engaging in-person and virtual training sessions that enhanced employee performance and role readiness.
- Partnered with managers to strengthen learning through targeted coaching and ongoing skill development.
- Supported onboarding programs that reduced new hire ramp time and increased early productivity.
Staff Sergeant
United States Marine Corps
01.2004 - 06.2014
- Deployed multiple times to combat and high-risk environments, ensuring mission success through adaptability, accountability, and team readiness.
- Directed personnel in high-pressure operational environments, enhancing team cohesion and effectiveness as a Section Leader.
- Demonstrated leadership and strategic problem-solving in fast-paced environments, facilitating effective communication and cross-functional coordination.
Education
Associate Degree - Culinary Arts
AUGUSTE ESCOFFIER
01-2022
Skills
- AI Integration & Workflow Optimization
- AI-Assisted Data Analysis & Insight Generation
- Enterprise Customer Success Strategy
- Customer Retention & Expansion
- Strategic Account Management
- Executive Stakeholder Management
- Cross-Functional Leadership
- Customer Journey Mapping
- Success Enablement
- Technical Expertise
- Training Delivery
Military Service
Staff Sergeant, United States Marine Corps, 2004-2014
Timeline
Customer Success Manager Enterprise
ZoomInfo
10.2025 - 05.2026
Learning and Development Manager - Enterprise/Strat
ZoomInfo
09.2022 - 10.2025
Senior Trainer - Virtual Delivery
T-Mobile
10.2014 - 09.2022
Staff Sergeant
United States Marine Corps
01.2004 - 06.2014
Associate Degree - Culinary Arts
AUGUSTE ESCOFFIER