Michael Clawson
Medford,OR
Summary
Customer-oriented sales professional with roughly 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
Work History
I.T.
Food 4 Less Supermarket
Medford, OR
09.2018 - 05.2022
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Provided remote support to customers using a variety of remote access tools.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Troubleshot and resolved technical issues related to operating systems, software applications and networking equipment.
- Installed and configured hardware components, such as processors, RAM modules, hard drives, motherboards and video cards.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Evaluated existing IT infrastructure in order to recommend upgrades or replacements where necessary.
- Monitored network performance to ensure optimal efficiency of computer systems.
- Provided technical assistance over phone or in person when needed.
- Created backups of critical system files using appropriate backup media.
- Assessed customer needs to determine best solutions for computer problems.
- Upgraded operating systems on workstations in line with corporate standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Oversaw equipment procurement, installation, maintenance and disposal tasks.
- Configured user accounts in accordance with company policies and procedures.
- Transported and installed machines to to new sites.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Identified potential hardware and software conflicts and implemented corrective action plans accordingly.
- Maintained an inventory of all installed software versions across the organization's network.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Repaired laptops and desktop PCs that had failed due to virus attacks or physical damage.
- Set up local area networks with routers, modems, switches and hubs as required.
- Called and consulted with clients regarding equipment details, needs and problems.
- Performed preventive maintenance on computers by running system diagnostics tests.
- Resolved printer-related issues by troubleshooting both the printer itself and associated connections.
- Performed computer system, software and peripheral installation, maintenance, troubleshooting, and repair to achieve nonstop availability.
- Developed detailed documentation outlining installation processes for various types of hardware.
- Conducted training sessions for users on how to use newly installed software applications.
- Monitored installations to maintain compliance with local codes and industry best practices.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Offered repair or service options to help customers make decisions.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
Produce Clerk
Thunderbird Supermarket
Medford, OR
10.2023 - Current
- Organized displays of fresh fruits and vegetables in the store.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Described merchandise and explained use, operation and care.
- Rotated stock to maintain freshness.
- Monitored temperature logs for refrigerators and freezers.
- Informed customers about various types of produce available.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Greeted customers and offered to help locate produce items.
- Assessed floor displays to restock merchandise.
- Monitored work environment to maintain safety, cleanliness and organization.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Processed customer returns in a timely manner according to company policy.
- Followed proper receiving procedures for perishable items.
- Maintained cleanliness of department while adhering to health code regulations.
- Checked prices and located products for customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted other departments within the store when needed.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Stayed up-to-date on new products offered in the department.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
Survey Technician
Neathamer Land Surveying
Medford, OR
03.2023 - 09.2023
- Set fixed points by creating maps and utilizing geodetic and engineering instruments.
- Analyzed aerial photographs, maps, and other data sources for surveying projects.
- Consulted with engineers and architects regarding proposed designs or modifications that may affect existing site boundaries or landmarks.
- Conducted surveys to design, research and analyze mapping systems.
- Inspected construction sites for compliance with applicable building codes.
- Created plans for new construction projects based on the results of surveys performed in the area.
- Utilized GPS systems to record geographical coordinates of surveyed sites.
- Coordinated with clients regarding project timelines and deliverables.
- Designed information databases that include geographical and topographical data.
- Constructed cost estimates for mapping projects.
- Organized collected data into easy-to-understand formats for review by surveyors.
Warehouse Clerk
Garrisons Home Furnishings
Medford, OR
05.2022 - 03.2023
- Stocked shelves with received products in designated areas.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Cleaned the warehouse area on a daily basis including sweeping floors and wiping down surfaces.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Processed returns from customers and suppliers efficiently and accurately.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Organized deliveries by sorting and stocking receivables
- Assisted with physical inventories as needed.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Operated forklift to move materials within the warehouse facility.
- Identified, counted and verified stock items.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Organized warehouse space by moving materials to appropriate locations.
- Loaded and unloaded trucks with hand truck or pallet jack.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Assisted warehouse personnel in loading trucks when needed.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Reported mechanical problems encountered with vehicles to dispatch.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Secured cargo properly using straps and blankets before transporting it.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Prepared invoices for each delivery, collecting payments from customers if necessary.
- Provided customer service by answering questions about furniture and helping to assemble items upon request.
- Communicated promptly with dispatch regarding delays or schedule changes due to traffic or weather conditions.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Cleaned interior and exterior of truck regularly according to company standards.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Inspected vehicle and maintained gas, oil and water levels.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded trucks with furniture pieces in a safe manner using dollies and hand-trucks.
- Handled merchandise in accordance with product handling standards.
- Presented order bills and collected payments for deliveries.
Produce Clerk
Food 4 Less Supermarket
Medford, OR
10.2016 - 09.2018
- Organized displays of fresh fruits and vegetables in the store.
- Cleaned shelves, counters and tables to maintain organized store.
- Described merchandise and explained use, operation and care.
- Rotated stock to maintain freshness.
- Informed customers about various types of produce available.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
- Monitored work environment to maintain safety, cleanliness and organization.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Recommended, selected and located merchandise based on customer desires.
- Processed customer returns in a timely manner according to company policy.
- Followed proper receiving procedures for perishable items.
- Maintained cleanliness of department while adhering to health code regulations.
- Answered shopper questions regarding shelf life and appropriate produce storage.
- Stayed up-to-date on new products offered in the department.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Greeted customers to determine wants or needs.
- Identified and quickly handled spill clean-up.
- Rotated produce items to ensure freshness.
Courtesy Clerk
Food 4 Less Supermarket
Medford, OR
09.2014 - 10.2016
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Worked collaboratively with other team members during peak business times.
- Monitored stock levels in order to anticipate re-stocking needs.
- Rotated products on shelves so that freshest items are placed at eye level.
- Communicated with supervisors regarding any issues related to stocking activities.
Education
High School Diploma -
South Medford High School
Medford, OR06-2014
Skills
- Pallet Jack Operation
- Stock Replenishment
- Safe Food Handling
- Display Setup
- Operations Support
- Quality Control
- Price Checking
- Display Maintenance
- Hand-Eye Coordination
- Product Knowledge
- Customer Service Excellence
- Organization and Time Management
- Recordkeeping
- Conflict Resolution
- Remote Office Availability
- Self-Directed
- Research
- Team Building
- Google Drive
- Microsoft Office
- Returns Processing
- POS Systems
- Payment Processing
- Payment Collection
- Cash Register Operation
- Report Preparation
- Retail Merchandising
- Records Maintenance
- Cleaning and Sanitizing
- Scanner Operations
- Time Management Skills
References
References available upon request.
Timeline
Produce Clerk
Thunderbird Supermarket
10.2023 - Current
Survey Technician
Neathamer Land Surveying
03.2023 - 09.2023
Warehouse Clerk
Garrisons Home Furnishings
05.2022 - 03.2023
I.T.
Food 4 Less Supermarket
09.2018 - 05.2022
Produce Clerk
Food 4 Less Supermarket
10.2016 - 09.2018
Courtesy Clerk
Food 4 Less Supermarket
09.2014 - 10.2016
High School Diploma -
South Medford High School