Michael Clemenson
Brighton,CO
Overview
22
22
years of professional experience
Work History
Flight Attendant
Southwest Airlines
02.2014 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Operations Agent/Command Center/Station Trainer
Southwest Airlines
09.2010 - 12.2013
- Completed the correct weight and balance of the aircraft without errors.
- Maintained an on time schedule for aircraft departures.
- Ran operations command center with supervisor for all incoming aircraft.
- Worked with ground personnel and ground supervisors regarding gate changes and pilot to ground communications.
- Coordinated all transfer bags for speed and efficiency.
- Trained new operations agents on proper company and FAA procedures.
Ramp Agent
Southwest Airlines
02.2010 - 09.2010
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 120 daily flights.
Assistant Service Manager
Transwest Gmc Trucks
02.2002 - 02.2010
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Accomplishments
GM Mark of Excellence Winner- Award for top customer service, top communication and top management marks. Awarded to the top 1% of all GM dealers.
Timeline
Flight Attendant
Southwest Airlines
02.2014 - Current
Operations Agent/Command Center/Station Trainer
Southwest Airlines
09.2010 - 12.2013
Ramp Agent
Southwest Airlines
02.2010 - 09.2010
Assistant Service Manager
Transwest Gmc Trucks
02.2002 - 02.2010