Michael Clement
Summary
Organized Operations Lead with more than 9 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate Client processes. Choreographs all aspects of operations planning, launch assessment and management for optimal work flow.
Overview
20
20
years of professional experience
Work History
Operations Lead
Access Information Protected
Denver, CO
04.2011 - Current
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Managed and allocated staff and material resources to meet production goals.
- Trained 8 new employees between 2016-2023.
- Managed internal operational standards and productivity targets.
- Analyzed department metrics and performance and reported findings to management.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Storeroom Clerk
LSG Sky Chefs
Salt Lake City, UT
06.2009 - 02.2011
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed weekly inventory counts to verify stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
Water Meter Technician
Salt Lake City Water Department
Salt Lake City, UT
08.2006 - 03.2009
- Attended safety meetings and took part in safety awareness trainings and programs.
- Repaired non-functioning meters and tested to verify operational status.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Parts Inventory Clerk
Mountain West Trucking
Salt Lake City, UT
07.2003 - 08.2006
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Researched vehicles and parts via physical catalogs and electronic means.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Education
High School Diploma -
Hunter High School
West Valley City, UT06.2003
Skills
- Customer Needs Acknowledgement
- Quality Standards
- Team Meetings
- Maintaining Clean Work Areas
- Operational Efficiency
- Corrective Actions
- Maintaining Operational Status
- Inventory Accuracy
- Operational Standards
- Microsoft PowerPoint
- Performance Monitoring and Evaluation
- Project Management
Accomplishments
- Used Microsoft Excel and Powerpoint to develop Monthly Performance Metrics presentation.
- Received Team member of the Qtr in 2016, 2017 and 2019.
Timeline
Operations Lead
Access Information Protected
04.2011 - Current
Storeroom Clerk
LSG Sky Chefs
06.2009 - 02.2011
Water Meter Technician
Salt Lake City Water Department
08.2006 - 03.2009
Parts Inventory Clerk
Mountain West Trucking
07.2003 - 08.2006
High School Diploma -
Hunter High School