Michael Clements
Everett,WA
Summary
Performance- and quality-driven customer service supervisor with 14 years of experience in fast-paced service industries. Eager to contribute significantly to the success of the company by leveraging deep expertise in customer relations, hospitality, leadership, and management. Dependable and detail-oriented in managing multiple tasks and priorities. Broad experience includes building effective teams, managing safety programs, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for driving engagement to deliver strong customer service experiences through team collaboration.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Cummins Inc.
Everett, WA
01.2017 - Current
- Oversaw customer intake for diesel engine service in various environments
- Generated detailed work orders and guided technicians on repair plans
- Maintained ongoing communication with customers, developing estimates and comprehensive repair plans
- Demonstrated leadership in talent development, team building, collaboration, and effective communication
- Proficient in decision-making, continuous process improvement, health and safety protocols, and conflict resolution, while achieving consistent results.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained accurate records of customer interactions for future reference.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Achieved cost-savings by developing functional solutions to problems.
Parts Agent
Motor Trucks
Everett, WA
03.2016 - 12.2017
- Efficiently organized and pulled parts for daily delivery routes
- Assisted wholesale customers in parts procurement and billing processes
- Managed billing and parts ordering for service orders
- Oversaw the shipping, receiving, and organization of daily shipments.
- Participated in ongoing training programs related to job duties or responsibilities.
- Developed and presented purchase offers to sellers for consideration.
- Provided customer service to clients through phone and email communication.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Drafted contracts, purchase agreements, closing statements and leases.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
Parts Salesman & Delivery Driver
Performance Kia
Everett, WA
01.2014 - 03.2016
- Organized and executed daily delivery routes, providing support to customers in parts selection and billing
- Handled billing and parts ordering for service orders
- Managed shipping, receiving, and organized outgoing shipments.
- Adhered to all safety regulations when handling hazardous materials such as batteries, brake fluids.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Maintained an organized inventory of automotive parts and accessories.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
San Luis Obispo, CA
- Handled billing and parts ordering for service orders
- Managed N/A
Education
Cuesta Community College
01.2012
Everett Community College
01.2007
Skills
- Service Delivery Optimization
- Continuous Improvement
- Coordinating Service Initiatives
- Customer Relations
- Communications
- Team Development
- Work Prioritization
- Solid Integrity & Ethics
- Decision-Making
- Strong Work Ethic
- Dependable & Reliable
- Problem-Solving
- Team Building and Leadership
Personal Information
- Hobbies: Camping, Music
- Title: Customer Service Supervisor
Affiliations
- I am an outdoor enthusiast who enjoys camping, fishing, and cooking. You can find me with my dog, Trout, at local events that bring community, music, food, and fun together.
Timeline
Customer Service Supervisor
Cummins Inc.
01.2017 - Current
Parts Agent
Motor Trucks
03.2016 - 12.2017
Parts Salesman & Delivery Driver
Performance Kia
01.2014 - 03.2016
Cuesta Community College
Everett Community College
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