Michael Clemons

Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Provide leadership and management
• Assist in delegating tasks
• Manage daily operations
• Provide safety, quality, and customers

• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Coordinated with staff scheduling
• Perform strategy development daily of new plans
• Track supply inventory
• Attend to customer needs and Inquiries

• Accomplished multiple tasks within established timeframes.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.