Michael Cleveland
Chandler,AZ
Summary
Accountable manager demonstrating a high level of ownership and initiative. Quick and effective at decision-making and maintaining excellent customer service throughout the sales process. Former military professional seeking a role in operations management. Successful at building strategic partnerships and alliances and spearheading business relationships to achieve beneficial outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Southwest Regional Manager
Urban Air Trampoline And Adventure Park
07.2023 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for four locations.
- Grew market share by building a strong vendor network and customer-oriented retail store and services.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Director of Food and Beverage
Seville Golf & Country Club
12.2021 - 06.2023
- Maintained the highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and the entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Controlled costs and optimized spending via restructuring budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Beverage Manager/ GM Of WKP
We Ko Pa Resort And Casino
01.2021 - 12.2021
- Directly oversee two outlets that are on track to surpass 10 million in revenue
- Directly oversee 140 plus associates.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Analyzed product mix beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Appraised performance of 65-member team to provide feedback, improving productivity
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
District Manager
Bowlmor AMF Corp.
08.2019 - 01.2021
- Created and implemented an action plan to address cost control issues.
- Drove year-over-year business growth while leading operations, strategic vision, and long. Increased YOY sales by 6% post Covid-19
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with growth plans.
- Generated $650,000 in quarterly sales through marketing and customer service
- Implemented a new customer service model at multiple locations, resulting in a 15% boost in customer service ratings.
F&B Manager
Hilton Garden Inn Tempe Research Park
01.2019 - 09.2019
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased bar sales by 40% by implementing new happy hour
General Manager
Three Wisemen
1 2017 - 1 2019
- Decreased labor and payroll by 30%
- Increased revenue
- Maintained good morale throughout staff
- Was responsible for 750,000 dollars in revenue over a six-month span
- Maintained project quality with a hands-on management style.
- Developed and rolled out new policies.
Bar Manager and Front of House Manager
Brio Tuscan grill
01.2015 - 02.2017
- Determined business needs by acquiring client feedback for process improvements.
- Accurately observed cash intake to reduce inaccuracies.
- Managed bar inventory, restocked supplies and placed orders.
- Controlled purchases and inventory by negotiating prices and contracts with over 15 vendors.
Regional Consultant
millennium auto sales
05.2012 - 01.2015
- Documented all customer inquiries and comments thoroughly and quickly.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Answered customer questions about product availability and shipment times.
- Managed team of 20 employees, overseeing hiring, training, and professional growth of employees
Section Leader
USMC
09.2006 - 09.2009
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Planned and briefed personnel on missions.
- Assisted with new processes and product planning to facilitate rollout
Education
BBA - Business Management
University of Phoenix
Tempe, AZ12.2024
Associate of Arts - general studies
Mesa Community College
Mesa, Az2013
High School Diploma -
Camp Verde High School
Camp Verde, AZ2004
Skills
- Cash handling and management
- Goal-oriented
- Positive and friendly
- Excellent work ethic
- Strong interpersonal skills
- Team building expertise
- Adept multi-tasking
- Critical thinking
- Strong conflict resolution skills
- Retail merchandising experience
- Quick learner
- Performance improvement
- Training and Development
- Food Preparation and Safety
- Recipes and menu planning
- Budget administration
Certification
- Serve Safe and Serve Safe Manager
- Title 4 and Title 4 Manager
Timeline
Southwest Regional Manager
Urban Air Trampoline And Adventure Park
07.2023 - Current
Director of Food and Beverage
Seville Golf & Country Club
12.2021 - 06.2023
Beverage Manager/ GM Of WKP
We Ko Pa Resort And Casino
01.2021 - 12.2021
District Manager
Bowlmor AMF Corp.
08.2019 - 01.2021
F&B Manager
Hilton Garden Inn Tempe Research Park
01.2019 - 09.2019
Bar Manager and Front of House Manager
Brio Tuscan grill
01.2015 - 02.2017
Regional Consultant
millennium auto sales
05.2012 - 01.2015
Section Leader
USMC
09.2006 - 09.2009
General Manager
Three Wisemen
1 2017 - 1 2019
BBA - Business Management
University of Phoenix
Associate of Arts - general studies
Mesa Community College
High School Diploma -
Camp Verde High School
Similar Profiles
Alexa PreciadoAlexa Preciado
Court Monitor and Cafe Worker at Urban Air Trampoline and Adventure ParkCourt Monitor and Cafe Worker at Urban Air Trampoline and Adventure Park
Kylie GossKylie Goss
Assistant Manager at Urban Air Trampoline and Adventure ParkAssistant Manager at Urban Air Trampoline and Adventure Park
Veronica LaguerreVeronica Laguerre
Party Host, Front Desk at Urban Air Trampoline and Adventure ParkParty Host, Front Desk at Urban Air Trampoline and Adventure Park
Jeremiah FrancoisJeremiah Francois
Zipline Technician at Urban Air Trampoline and Adventure ParkZipline Technician at Urban Air Trampoline and Adventure Park
Nickolaus ButlerNickolaus Butler
Line Cook / BOH at Wildflower Bread CompanyLine Cook / BOH at Wildflower Bread Company