Michael Closson
Newman Lake,WA
Summary
Accomplished Equipment Sales Specialist, Safety Manager and Customer Service expert with a proven track record, enhancing client satisfaction and retention through strategic sales planning and exceptional customer service. Skilled in hazard identification and safety culture development, significantly contributed to workplace safety and sales growth. Expert in technical understanding and empathetic client interactions, drive results and foster strong relationships. An accomplished Public Speaker and Trainer. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
31
31
years of professional experience
Work History
Equipment Sales Specialist
Closson's Equipment
01.1994 - Current
- Advised management on strategies for expanding product lines based on client feedback and market demand trends.
- Assisted clients in selecting appropriate equipment for their specific requirements, ensuring optimal performance and satisfaction.
- Provided after-sales support by coordinating with technical teams to resolve any issues or concerns promptly, ensuring customer satisfaction and repeat business.
- Successfully managed a large territory while maintaining strong relationships with an extensive network of existing clients.
Regional Safety Coordinator
Star Rentals
10.2006 - 11.2023
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Increased employee participation in safety initiatives by organizing regular training sessions and workshops.
- Provided expert consultation during facility expansions or modifications, ensuring that designs incorporated appropriate safeguards against identified risks associated with each project type involved therein.
- Conducted regular site inspections to identify potential hazards and ensure compliance with safety regulations.
- Performed detailed accident investigations to determine root causes and develop preventive measures moving forward.
- Developed strong relationships with regulatory agencies, facilitating timely resolution of compliance issues.
- Evaluated new equipment purchases for compliance with applicable industry standards while considering potential impacts on overall workplace safety performance levels.
- Improved emergency response capabilities by conducting drills and updating evacuation plans accordingly.
- Served as a subject matter expert on various safety-related topics during internal and external meetings, conferences, or other similar events.
- Led cross-functional teams in identifying trends related to incidents and implementing effective corrective actions as needed.
- Collaborated with management to establish a proactive safety culture throughout the organization.
- Promoted a continuous learning environment through the implementation of a comprehensive training curriculum focused on various aspects of workplace safety.
- Streamlined incident reporting process for improved data collection and analysis, leading to targeted safety improvements.
- Supported regional operations by providing guidance on worker''s compensation claims, investigations, and return-to-work programs.
- Communicated regularly with employees at all levels regarding the importance of adhering to established safe work practices consistently.
- Reduced accident rates by developing and enforcing comprehensive safety policies and procedures.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Investigated incidents, determining root causes and implementing corrective actions.
Customer Service Representative
Hertz Equipment Rental Corporation
03.2003 - 08.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
High School Diploma -
Central Valley High School
Spokane, WA06.1993
Skills
- Strong negotiation skills
- Sales Presentations
- Technical understanding
- Client Retention Strategies
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Slips, Trips, and Falls Prevention
- Personal Protective Equipment
- Hazard Identification
- Accident investigation
- First Aid Training
- Safety culture development
- Incident Reporting
- Public Speaking
Timeline
Regional Safety Coordinator
Star Rentals
10.2006 - 11.2023
Customer Service Representative
Hertz Equipment Rental Corporation
03.2003 - 08.2006
Equipment Sales Specialist
Closson's Equipment
01.1994 - Current
High School Diploma -
Central Valley High School
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