Michael C. Martino
Sewell,NJ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Companion Insurance Agency
Melville, Montana
01.2024 - Current
- Licensed in Property, Casualty, and Life Insurance in New Jersey; assist clients in navigating insurance coverage and annuity solutions to meet their financial goals.
- Built a $500K insurance premium portfolio by leveraging established relationships with automotive dealerships and conducting targeted presentations to mid-sized businesses with 50+ employees—converting a high percentage into new clients.
- Conducted thorough policy reviews to ensure compliance with industry standards.
- Utilized CRM software to track client interactions and manage follow-ups efficiently.
- Developed comprehensive insurance plans tailored to client needs.
Dealer Relationship Manager
Stellantis Financial Services
01.2022 - 01.2024
- Recruited to build relationships as new captive finance company from year one focused on technology.
- Onboarded 33 Stellantis dealerships that have not done any business with captive finance company
- Grew Portfolio from 800k to 31MM building lease, retail, and commercial lending business in less than 2 years
- Top performer in country exceeding goal by 135% continuously
- Contributed to creating new programs including automated credit decisioning as well as CRM tools
Business Development Manager
Hyundai Capital America
01.2019 - 01.2022
- Increased new car penetration across New York and New Jersey by educating dealer executive teams on portfolio growth strategies and customer retention. Oversaw dealer performance and held them accountable for New Car, Certified Pre-Owned, and Floorplan lending goals.
- Led district sales operations and coached dealership teams to achieve 85% new car market penetration, significantly increasing market share and retail performance.
- Managed a portfolio of 21 dealership accounts, securing two new floorplan clients totaling $18M in credit lines, including real estate financing.
- Oversaw the top-performing floorplan portfolio nationwide, maintaining $43.1M across 9 high-volume dealerships.
- Managed client relationships, ensuring high levels of satisfaction and loyalty.
Commercial Vehicle Account Manager
GM Financial
01.2015 - 01.2019
- Built and maintained long-term relationships with General Motors dealerships across NY and NJ, serving as a trusted commercial lending partner and advisor.
- Delivered dealership training on commercial vehicle lending products, and coached 12 Dealer Account Representatives to enhance product knowledge and sales effectiveness.
- Built a new commercial lending department from the ground up, growing a $30M portfolio across NY/NJ that included leases, traditional financing, municipal loans, and credit lines over $250K.
- Analyzed dealership financial statements to increase floorplan penetration and identify growth opportunities across NY, NJ, and PA territories.
- Resolved high-level client issues while managing a diverse portfolio of accounts, strengthening retention and expanding brand awareness through strategic relationship-building and promotional support.
Dealer Relationship Manager/ Credit Analyst
Capital One Auto Finance
01.2011 - 01.2015
- Led a network of 322 dealerships across New York, driving profitability and customer satisfaction through strategic client retention initiatives, consumer loan underwriting, and performance audits.
- Achieved recognition as the #3 most profitable Relationship Manager in the Eastern territory by expanding into new markets and increasing loan volume.
- Chaired the Best Practices Committee, developing reporting tools that boosted loan capture rates by 10% across the Relationship Manager team.
- Fostered strong, collaborative relationships with dealership partners to improve communication, align sales strategies, and enhance operational efficiency.
- Trained dealerships on finance product offerings and customer service techniques, increasing customer satisfaction scores and driving higher closing ratios.
Education
Bachelor of Science - Finance
Dowling College
Oakdale, NY01.2012
Skills
- Client relationship management
- Operations oversight
- Fostering collaborative partnerships
- Cross-functional underwriting support
- Sales performance reporting
- Client needs evaluation
- Strategic account oversight
- Revenue growth strategies
- Strategic negotiation skills
- New client acquisition
- Proficient in CRM tools
- Account management
- Pipeline management
- Professionalism and ethics
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 22 in the development of Improve Credit Automation System..
- Achieved top performer in customer retention Month over month by executing sales process accurately and efficiently
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CNP - Certified Notary Public
Timeline
Insurance Agent
Companion Insurance Agency
01.2024 - Current
Dealer Relationship Manager
Stellantis Financial Services
01.2022 - 01.2024
Business Development Manager
Hyundai Capital America
01.2019 - 01.2022
Commercial Vehicle Account Manager
GM Financial
01.2015 - 01.2019
Dealer Relationship Manager/ Credit Analyst
Capital One Auto Finance
01.2011 - 01.2015
Bachelor of Science - Finance
Dowling College
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