Michael Cobb
Columbus
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Reconn Utility Services
06.2016 - Current
- Responsible for creating and maintaining the integrity of GIS data and maps, monitoring mapping work for accuracy, ensuring compliance with health and safety practices, staffing and development, cost reporting, client relations, and assessing employee performance.
- Qualified to safely operate, patrol, inspect, maintain & repair Abnormal Operating Conditions (curb boxes, test stations, marker poles)
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Analyzed department metrics and performance and reported findings to management.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Facilities Manager
Star Lanes Polaris
01.2013 - 01.2016
- Oversaw maintenance staffing and development, building maintenance, fire extinguisher maintenance, cooler/freezer maintenance, kitchen equipment maintenance, bar equipment maintenance, and cost reporting.
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
Facility Manager
Rule 3
06.2011 - 07.2013
- Managed maintenance staffing and development, building maintenance, fire extinguisher maintenance, cooler/freezer maintenance, kitchen equipment maintenance, bar equipment maintenance, and cost reporting.
- Supervised staff in day-to-day activities.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
Food and Beverage Manager / Shift Manager
AMF Stardust Lanes
06.2009 - 10.2011
- Worked with management to increase sales, trained new employees, enforced company policy, and managed two locations.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Shift Manager
AMF Strike N Spare Lanes
06.2006 - 10.2009
- Collaborated with management to increase sales, trained new employees, and enforced company policy across two locations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Shift Supervisor
Crest Bowl
06.2000 - 06.2006
- Oversaw daily operations, held meetings with bowling leagues, trained new employees, and assisted with building maintenance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
High School Diploma in Mechanical Engineering -
McCluer North High School
Florissant, MO12.2004
Skills
- Ehs
- Auditing
- Facilities Management
- Mowing
- Mechanical Engineering
- Mechanic Experience
- Plumbing
- Microsoft Office
- Microsoft Powerpoint
- Microsoft Excel
- GIS
- Data collection
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
Personal Information
Work Permit: Authorized to work in the US for any employer
Bowling
I have been bowling for 25 years and I am proud to announce throughout my career I have 18 300 games bowled, 3 800 Series bowled & 2 State Championships in High School. I am currently on Staff with Bowlifi & Genesis Bowling. On my weekends during the fall/winter season I coach youth bowlers at Sequoia Pro Bowl.
Timeline
Operations Supervisor
Reconn Utility Services
06.2016 - Current
Facilities Manager
Star Lanes Polaris
01.2013 - 01.2016
Facility Manager
Rule 3
06.2011 - 07.2013
Food and Beverage Manager / Shift Manager
AMF Stardust Lanes
06.2009 - 10.2011
Shift Manager
AMF Strike N Spare Lanes
06.2006 - 10.2009
Shift Supervisor
Crest Bowl
06.2000 - 06.2006
High School Diploma in Mechanical Engineering -
McCluer North High School
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