Michael Cobel
Adams,WI
Summary
Results-driven Reservations Manager with expertise in customer relationship management, staff training, and problem solving. Proven track record of enhancing guest experiences and driving sales through effective communication and reservation management.
Overview
16
16
years of professional experience
Work History
Reservations Manager
Chula Vista Resort - Wisconsin Dells Waterpark Resort
Wisconsin Dells, Wisconsin
09.2019 - Current
- Managed daily reservations for a large waterpark resort.
- Coordinated guest accommodations and special requests effectively.
- Resolved guest inquiries and issues promptly and professionally.
- Resolved guest complaints and issues with professionalism and care.
- Advised customers on hotel services, amenities, rates, availability and packages offered.
- Reviewed guest information and payment options, checking for accuracy, and completeness.
- Oversaw staff training on reservation systems and processes.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Server
Kaminski Chophouse
Wisconsin Dells, Wisconsin
10.2021 - Current
- Provided exceptional customer service in a high-end dining environment.
- Assisted guests with menu selections and wine pairings.
- Collaborated with kitchen staff to ensure timely order delivery.
- Resolved guest complaints promptly and professionally to maintain customer satisfaction.
- Maintained cleanliness and organization of dining area and utensils.
- Trained new servers on restaurant procedures and service standards to ensure consistent service quality.
- Upsold daily specials to enhance guest experience and increase overall satisfaction.
- Coordinated various responsibilities to maintain smooth workflow in a fast-paced environment. to ensure efficient restaurant operations in a fast-paced environment. simultaneously while providing excellent customer service.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Processed payments from customers using cash registers or POS systems.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Marketing Director
ANGW Inc
Baraboo, Wisconsin
10.2009 - 09.2019
- Developed and implemented comprehensive marketing strategy that elevated brand awareness and drove sales growth.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Analyzed sales data to measure the effectiveness of marketing initiatives.
- Recommended policy changes to improve marketing tactics and strategies.
- Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
- Trained and mentored junior marketing staff on best practices and tools.
Education
Some College (No Degree) - General Studies
Ohlone College
Fremont, CASkills
- Reservation management
- System coordination
- Customer relationship management
- Problem solving
- Staff training and development
- Sales
- Upselling proficiency
- Communication skills
- Performance evaluation
References
References available upon request.
Timeline
Restaurant Server
Kaminski Chophouse
10.2021 - Current
Reservations Manager
Chula Vista Resort - Wisconsin Dells Waterpark Resort
09.2019 - Current
Marketing Director
ANGW Inc
10.2009 - 09.2019
Some College (No Degree) - General Studies
Ohlone College